AutoBackup: 1194990528///AutoBackup on UPGRADE at 13-11-2007-14:48
CREATE TABLE `perlDesk_accesslog` (`id` int(11) unsigned NOT NULL auto_increment, `user` varchar(255) default NULL, `ip` varchar(255) default NULL, `time` varchar(255) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_activitylog` (`id` int(11) unsigned NOT NULL auto_increment, `cid` varchar(255) NOT NULL, `date` varchar(255) NOT NULL, `user` varchar(255) NOT NULL, `action` varchar(255) NOT NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_announce` (`id` int(11) unsigned NOT NULL auto_increment, `author` varchar(255) default NULL, `subject` varchar(255) default NULL, `message` text default NULL, `staff` char(1) default NULL, `users` char(1) default NULL, `time` varchar(16) default NULL, `display_until` varchar(255) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_blocked_email` (`id` int(11) unsigned NOT NULL auto_increment, `address` varchar(255) NOT NULL, `type` varchar(255) NOT NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_call_fields` (`id` int(11) unsigned NOT NULL auto_increment, `cid` varchar(255) default NULL, `fid` varchar(255) default NULL, `value` text default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_callrules` (`id` int(11) unsigned NOT NULL auto_increment, `rule` int(11) NOT NULL, `type` text default NULL, `value` text default NULL, `param` text default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_calls` (`id` int(11) unsigned NOT NULL auto_increment, `status` enum('OPEN','CLOSED','HOLD','DELETED') NOT NULL, `username` varchar(30) default NULL, `email` varchar(255) default NULL, `priority` char(1) default NULL, `category` varchar(255) default NULL, `subject` varchar(255) default NULL, `description` text default NULL, `time` varchar(20) default NULL, `ownership` varchar(255) default NULL, `closedby` varchar(255) default NULL, `method` char(2) default NULL, `track` varchar(50) NOT NULL, `active` varchar(50) NOT NULL, `aw` char(1) default NULL, `an` char(1) NOT NULL, `time_spent` varchar(255) NOT NULL, `sub_status` text default NULL, `is_locked` int(11) NOT NULL, `ikey` varchar(255) NOT NULL, `close_timer` int(11) default NULL, `lock_time` int(11) default NULL, `due_date` datetime default NULL, `color` varchar(255) default NULL, PRIMARY KEY (`id`), INDEX (`status`));
CREATE TABLE `perlDesk_chat` (`id` int(11) unsigned NOT NULL auto_increment, `session_id` int(11) unsigned default NULL, `time` timestamp , `username` varchar(30) default NULL, `staffname` varchar(20) default NULL, `department` varchar(255) default NULL, `direction` int(11) NOT NULL, `type` int(11) NOT NULL, `status` int(11) NOT NULL, `message` text default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_chatsession` (`id` int(11) unsigned NOT NULL auto_increment, `time` timestamp , `activity` timestamp , `username` varchar(30) default NULL, `staffname` varchar(20) default NULL, `department` varchar(255) default NULL, `state` text default NULL, `message` text default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_contacts` (`id` int(11) unsigned NOT NULL auto_increment, `staff` int(11) NOT NULL, `name` varchar(50) NOT NULL, `company` varchar(50) NOT NULL, `address` varchar(255) NOT NULL, `email` varchar(90) NOT NULL, `phone` varchar(19) default NULL, `url` varchar(90) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_cronrules` (`id` int(11) unsigned NOT NULL auto_increment, `period` int(11) NOT NULL, `action` text default NULL, `lastrun` int(11) NOT NULL, `lastcheck` int(11) NOT NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_departments` (`id` int(11) unsigned NOT NULL auto_increment, `level` varchar(255) default NULL, `from_name` text default NULL, `from_email` text default NULL, `assign_staff` text default NULL, `internal` int(1) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_downloadcats` (`id` int(11) unsigned NOT NULL auto_increment, `parent_id` int(11) default NULL, `name` varchar(255) default NULL, `assign_staff` text default NULL, `datetime` timestamp , PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_downloadfiles` (`id` int(11) unsigned NOT NULL auto_increment, `filename` varchar(255) default NULL, `parent_id` int(11) unsigned NOT NULL, `subject` text NOT NULL, `keywords` text default NULL, `description` text default NULL, `pd_file_id` int(11) NOT NULL, `owner` int(11) default NULL, `datetime` timestamp , PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_em_floodprotect` (`id` int(11) NOT NULL auto_increment, `sender` varchar(255) default NULL, `timestamp` varchar(255) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_em_forwarders` (`id` int(11) unsigned NOT NULL auto_increment, `address` varchar(255) default NULL, `category` varchar(255) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_files` (`id` int(11) unsigned NOT NULL auto_increment, `cid` int(11) default NULL, `nid` int(11) default NULL, `filename` varchar(255) NOT NULL, `file` varchar(255) NOT NULL, `kb` int(11) default NULL, `type` text default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_kb_acronym` (`id` int(11) unsigned NOT NULL auto_increment, `letter` char(1) default NULL, `acronym` varchar(255) default NULL, `acronymname` varchar(255) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_kb_cat` (`id` int(11) unsigned NOT NULL auto_increment, `category` varchar(255) default NULL, `parent_category` int(11) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_kb_comments` (`id` int(11) unsigned NOT NULL auto_increment, `article_id` int(11) default NULL, `name` varchar(255) default NULL, `email` varchar(255) default NULL, `comments` text default NULL, PRIMARY KEY (`id`), INDEX (`article_id`));
CREATE TABLE `perlDesk_kb_entries` (`id` int(11) unsigned NOT NULL auto_increment, `category` varchar(255) default NULL, `catid` int(11) default NULL, `author` varchar(255) default NULL, `subject` varchar(255) default NULL, `keywords` text default NULL, `description` text default NULL, `views` varchar(50) default NULL, `stamp` timestamp , `filetype` varchar(255) default NULL, `fileid` int(11) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_kb_glossary` (`id` int(11) unsigned NOT NULL auto_increment, `letter` char(1) default NULL, `shortname` varchar(255) default NULL, `description` text default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_kb_ratings` (`id` int(11) unsigned NOT NULL auto_increment, `article_id` int(11) default NULL, `word_id` int(11) default NULL, `rating` int(2) default NULL, PRIMARY KEY (`id`), INDEX (`article_id`), INDEX (`word_id`));
CREATE TABLE `perlDesk_kb_stats` (`id` int(11) unsigned NOT NULL auto_increment, `article_id` int(11) default NULL, `number` int(11) default NULL, `date` date default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_kb_words` (`id` int(11) unsigned NOT NULL auto_increment, `word` varchar(255) default NULL, PRIMARY KEY (`id`), UNIQUE INDEX (`word`));
CREATE TABLE `perlDesk_mailrules` (`id` int(11) unsigned NOT NULL auto_increment, `rule_id` int(11) default NULL, `rule` int(5) default NULL, `action` int(5) default NULL, `text` text default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_messages` (`id` int(11) unsigned NOT NULL auto_increment, `touser` varchar(50) NOT NULL, `sender` varchar(50) NOT NULL, `date` varchar(20) NOT NULL, `subject` varchar(255) NOT NULL, `message` text NOT NULL, `stamp` varchar(20) NOT NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_notedrafts` (`id` int(11) unsigned NOT NULL auto_increment, `owner` char(1) default NULL, `visible` char(1) default NULL, `action` varchar(255) default NULL, `call` int(11) default NULL, `author` varchar(255) default NULL, `time` varchar(20) default NULL, `ikey` varchar(255) default NULL, `comment` text default NULL, `poster_ip` varchar(40) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_notes` (`id` int(11) unsigned NOT NULL auto_increment, `owner` char(1) default NULL, `visible` char(1) default NULL, `action` varchar(255) default NULL, `call` int(11) default NULL, `author` varchar(255) default NULL, `time` varchar(20) default NULL, `ikey` varchar(255) default NULL, `comment` text default NULL, `poster_ip` varchar(40) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_popservers` (`id` int(11) unsigned NOT NULL auto_increment, `pop_host` varchar(255) NOT NULL, `pop_user` varchar(255) NOT NULL, `pop_password` varchar(255) NOT NULL, `pop_port` varchar(5) NOT NULL, `stay_emails` int(3) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_preans` (`id` int(11) unsigned NOT NULL auto_increment, `author` varchar(25) default NULL, `subject` varchar(255) default NULL, `text` text default NULL, `date` varchar(20) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_reviews` (`id` int(11) unsigned NOT NULL auto_increment, `owner` varchar(255) default NULL, `staff` varchar(255) default NULL, `nid` varchar(255) default NULL, `rating` varchar(255) default NULL, `comments` text default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_settings` (`setting` varchar(50) NOT NULL, `value` varchar(225) default NULL, PRIMARY KEY (`setting`));
CREATE TABLE `perlDesk_settings_extra` (`setting` varchar(50) NOT NULL, `value` text default NULL, PRIMARY KEY (`setting`));
CREATE TABLE `perlDesk_signup_fields` (`id` int(11) unsigned NOT NULL auto_increment, `name` varchar(255) default NULL, `value` varchar(255) default NULL, `dorder` varchar(10) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_signup_values` (`id` int(11) unsigned NOT NULL auto_increment, `cid` varchar(10) default NULL, `sid` varchar(10) default NULL, `value` varchar(255) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_staff` (`id` int(11) unsigned NOT NULL auto_increment, `username` varchar(20) default NULL, `password` varchar(255) default NULL, `name` varchar(50) default NULL, `email` varchar(50) default NULL, `access` varchar(255) default NULL, `notify` char(1) default NULL, `responsetime` varchar(20) default NULL, `callsclosed` varchar(10) default NULL, `signature` text default NULL, `rkey` char(2) default NULL, `lpage` varchar(255) default NULL, `play_sound` char(1) default NULL, `llogin` varchar(255) default NULL, `address` text default NULL, `city` text default NULL, `state` text default NULL, `zip` text default NULL, `country` text default NULL, `phone` text default NULL, `mobile` text default NULL, `comments` text default NULL, `template` text default NULL, `number_new_main` int(11) default NULL, `awatar` int(11) default NULL, `report_access` int(1) default NULL, `redirect_answer` int(1) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_staffaccess` (`staff_id` int(11) default NULL, `dep_id` int(11) default NULL);
CREATE TABLE `perlDesk_staffactive` (`username` varchar(20) NOT NULL, `date` varchar(20) NOT NULL);
CREATE TABLE `perlDesk_stafflogin` (`username` varchar(50) default NULL, `date` varchar(20) default NULL);
CREATE TABLE `perlDesk_staffread` (`username` varchar(50) NOT NULL, `date` varchar(20) NOT NULL);
CREATE TABLE `perlDesk_survey` (`id` int(11) unsigned NOT NULL auto_increment, `order` int(11) default NULL, `text` varchar(30) NOT NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_taskbar` (`id` int(11) unsigned NOT NULL auto_increment, `username` varchar(50) default NULL, `last_call` varchar(50) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_tasks` (`id` int(11) NOT NULL auto_increment, `user_id` int(11) default NULL, `name` varchar(50) default NULL, `details` varchar(255) default NULL, `time` datetime default NULL, `notify` tinyint(4) default NULL, `notify_type` tinyint(4) default NULL, `notify_earlier` int(11) default NULL, `notify_email` varchar(255) default NULL, `your_period` int(11) default NULL, `status` tinyint(4) default NULL, `stamp` timestamp , `callid` int(11) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_templates` (`id` int(11) NOT NULL auto_increment, `user_dir` text default NULL, `staff_dir` text default NULL, `admin_dir` text default NULL, `name` text default NULL, `img_dir` text default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_ticket_fields` (`id` int(11) unsigned NOT NULL auto_increment, `name` varchar(255) default NULL, `value` varchar(255) default NULL, `dorder` varchar(10) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_tshooter` (`id` int(11) NOT NULL auto_increment, `name` varchar(50) default NULL, `first_question_id` int(11) default NULL, `stamp` timestamp , PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_tshooter_archive` (`id` int(11) NOT NULL auto_increment, `tshooter_id` int(11) default NULL, `parent_id` int(11) default NULL, `name` varchar(255) default NULL, `question` text default NULL, `answer` text default NULL, `level` tinyint(4) default NULL, `action_type` tinyint(4) default NULL, `stamp` timestamp , PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_user_events` (`id` int(11) unsigned NOT NULL auto_increment, `user` varchar(255) default NULL, `time` varchar(255) default NULL, `subject` varchar(255) default NULL, `description` text default NULL, `date` varchar(50) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_usergroups` (`id` int(11) NOT NULL auto_increment, `name` varchar(255) default NULL, PRIMARY KEY (`id`));
CREATE TABLE `perlDesk_users` (`id` int(11) unsigned NOT NULL auto_increment, `username` varchar(30) default NULL, `password` varchar(255) default NULL, `name` varchar(50) default NULL, `email` text default NULL, `url` varchar(50) default NULL, `company` varchar(50) default NULL, `rkey` varchar(5) default NULL, `pending` char(1) default NULL, `active` varchar(50) default NULL, `acode` varchar(50) default NULL, `lcall` varchar(255) NOT NULL, `group_id` int(11) default NULL, `secondary_email` text default NULL, PRIMARY KEY (`id`));
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176047133', '72.228.116.67', 'Jimbo', '1');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176054871', '72.228.116.67', 'Jimbo', '2');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176055075', '72.228.116.67', 'Jimbo', '3');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176056801', '72.228.116.67', 'Jimbo', '4');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176057799', '72.228.116.67', 'Jimbo', '5');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176074007', '72.228.116.67', 'Jimbo', '6');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176173477', '24.154.78.238', 'mahess', '7');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176175175', '24.154.78.238', 'mahess', '8');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176229764', '69.95.85.40', 'mahess', '9');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176238980', '69.95.85.40', 'mahess', '10');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176254033', '24.154.78.238', 'mahess', '11');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176255706', '24.154.78.238', 'mahess', '12');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176308877', '69.95.85.40', 'mahess', '13');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176406632', '209.251.98.126', 'Nov1wc', '14');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176469400', '69.95.85.40', 'mahess', '15');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176482203', '69.95.85.40', 'mahess', '16');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176491142', '69.95.85.40', 'mahess', '17');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176822712', '69.95.85.40', 'mahess', '18');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176840401', '69.95.85.40', 'mahess', '19');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1176919738', '69.95.85.40', 'mahess', '20');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1177099662', '68.16.244.44', 'sackett', '21');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1177339629', '162.40.117.199', 'grayl', '22');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1177371361', '72.133.203.209', 'rmccox', '23');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1177523721', '130.94.160.185', 'globalaviation1', '24');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1177537417', '130.94.160.185', 'globalaviation1', '25');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1177615590', '130.94.160.185', 'globalaviation1', '26');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1177615837', '130.94.160.185', 'globalaviation1', '27');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1177685330', '71.38.129.189', 'globalaviation1', '28');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1177689810', '71.56.225.125', 'Don', '29');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1177798439', '71.56.225.125', 'don', '30');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1178205568', '64.169.40.18', 'mosofsky', '31');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1178286628', '162.40.117.206', 'DuncanAviation', '32');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1178289348', '162.40.117.206', 'DuncanAviation', '33');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1178639647', '68.231.124.254', 'petsmart1', '34');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1178639824', '68.231.124.254', 'petsmart1', '35');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1178639967', '68.231.124.254', 'petsmart1', '36');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1178640112', '68.231.124.254', 'petsmart1', '37');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1178657405', '63.230.252.93', 'petsmart1', '38');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1178658189', '63.230.252.93', 'petsmart1', '39');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1178743972', '162.40.117.199', 'grayl', '40');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1179413816', '68.231.124.254', 'petsmart1', '41');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1179422818', '66.184.205.108', 'Nov1wc', '42');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1179970078', '70.248.25.96', 'SteveC', '43');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1179972193', '65.40.95.54', 'gnjones', '44');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1180032303', '140.140.58.13', 'SteveC', '45');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1180043304', '70.248.25.96', 'SteveC', '46');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1180535954', '12.179.0.117', 'Nov1wc', '47');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1180640324', '68.36.175.194', 'cwaero', '48');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1180643187', '70.54.226.58', 'petsmart1', '49');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1181060317', '205.188.117.7', 'Nov1wc', '50');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1181149739', '72.255.118.53', 'petsmart1', '51');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1181153726', '74.60.137.207', 'dlc4969', '52');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1181183752', '205.188.116.201', 'Nov1wc', '53');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1181683193', '209.240.188.3', 'gsigler', '54');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1181754172', '72.192.160.212', 'danair', '55');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1181833101', '68.243.241.93', 'joeymeier', '56');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1181834917', '70.11.126.251', 'joeymeier', '57');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1181847138', '64.169.40.18', 'ccrjet', '58');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1182465044', '70.11.91.133', 'joeymeier', '59');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1182577199', '70.11.242.97', 'joeymeier', '60');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1182803882', '209.19.81.67', 'kevans', '61');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1182880071', '74.60.137.207', 'dlc4969', '62');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1183403480', '12.198.112.2', 'gbgrahn', '63');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1183405190', '12.198.112.2', 'gbgrahn', '64');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1183422674', '75.181.97.98', 'joeymeier', '65');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1183422827', '75.213.246.83', 'gbgrahn', '66');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1183580225', '72.154.92.231', 'maloneair', '67');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1183748979', '70.1.163.227', 'danair', '68');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1183975941', '196.47.69.69', 'paul', '69');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1183983050', '208.66.78.226', 'Don', '70');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1184058469', '196.47.69.27', 'paul', '71');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1184083322', '196.47.71.237', 'paul', '72');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1184230745', '196.47.71.80', 'paul', '73');
REPLACE INTO `perlDesk_accesslog` (`time`, `ip`, `user`, `id`) VALUES ('1184600519', '196.47.64.196', 'paul', '74');
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REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('10-4-2007-17:35', 'Status Changed: CLOSED', 'Staff: Staff', '12', '42');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('10-4-2007-17:36', 'Status Changed: DELETED', 'Staff: Staff', '13', '43');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('10-4-2007-17:37', 'Status Changed: DELETED', 'Staff: Staff', '12', '44');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('10-4-2007-19:18', 'Request Logged', 'User', '14', '45');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('11-4-2007-08:05', 'Status Changed: CLOSED', 'Staff: Staff', '14', '46');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('11-4-2007-08:05', 'Staff Closed Using Mass Close', 'Staff Staff', '11', '47');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('11-4-2007-10:41', 'Request Logged', 'User', '15', '48');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('11-4-2007-10:48', 'Status Changed: CLOSED', 'Staff: Staff', '15', '49');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('13-4-2007-07:42', 'Request Logged', 'User', '16', '50');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('13-4-2007-11:21', 'Status Changed: CLOSED', 'Staff: Staff', '16', '51');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('13-4-2007-13:10', 'Request Logged', 'User', '17', '52');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('13-4-2007-13:48', 'Status Changed: CLOSED', 'Staff: Staff', '17', '53');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('13-4-2007-14:15', 'Status Changed: CLOSED', 'Staff: Staff', '17', '54');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-4-2007-09:14', 'Request Logged', 'User', '18', '55');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-4-2007-10:06', 'Status Changed: CLOSED', 'Staff: Staff', '18', '56');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-4-2007-14:10', 'Request Logged', 'User', '19', '57');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-4-2007-13:11', 'Status Changed: CLOSED', 'Staff: Staff', '19', '58');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-4-2007-13:11', 'Status Changed: CLOSED', 'Staff: Staff', '19', '59');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-4-2007-09:02', 'Request Logged', 'User', '20', '60');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-4-2007-10:41', 'Staff Closed Using Mass Close', 'Staff Staff', '20', '61');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-4-2007-11:00', 'Request Re-Opened', 'User', '20', '62');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-4-2007-11:00', 'Answer(by email) Logged', 'User', '20', '63');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-4-2007-11:18', 'Status Changed: CLOSED', 'Staff: Staff', '20', '64');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-4-2007-14:15', 'Request Re-Opened', 'User', '20', '65');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-4-2007-14:15', 'Answer(by email) Logged', 'User', '20', '66');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-4-2007-17:39', 'Request Logged', 'User', '21', '67');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-4-2007-07:43', 'Status Changed: CLOSED', 'Staff: Staff', '20', '68');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-4-2007-07:46', 'Status Changed: CLOSED', 'Staff: Staff', '21', '69');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-4-2007-07:47', 'Status Changed: CLOSED', 'Staff: Staff', '21', '70');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-4-2007-08:15', 'Request Re-Opened', 'User', '20', '71');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-4-2007-08:15', 'Answer(by email) Logged', 'User', '20', '72');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-4-2007-08:45', 'Answer(by email) Logged', 'User', '20', '73');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-4-2007-12:47', 'Status Changed: CLOSED', 'Staff: Staff', '20', '74');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-4-2007-12:47', 'Status Changed: CLOSED', 'Staff: Staff', '20', '75');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-4-2007-13:00', 'Request Re-Opened', 'User', '20', '76');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-4-2007-13:00', 'Answer(by email) Logged', 'User', '20', '77');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('25-4-2007-07:42', 'Status Changed: CLOSED', 'Staff: Staff', '20', '78');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('25-4-2007-07:42', 'Status Changed: CLOSED', 'Staff: Staff', '20', '79');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('25-4-2007-10:15', 'Request Re-Opened', 'User', '20', '80');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('25-4-2007-10:15', 'Answer(by email) Logged', 'User', '20', '81');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('25-4-2007-13:46', 'Status Changed: CLOSED', 'Staff: Staff', '20', '82');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('25-4-2007-14:45', 'Request Re-Opened', 'User', '20', '83');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('25-4-2007-14:45', 'Answer(by email) Logged', 'User', '20', '84');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-4-2007-07:23', 'Status Changed: CLOSED', 'Staff: Staff', '20', '85');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-4-2007-09:30', 'Request Re-Opened', 'User', '20', '86');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-4-2007-09:30', 'Answer(by email) Logged', 'User', '20', '87');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-4-2007-10:14', 'Request Logged', 'User', '22', '88');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-4-2007-13:46', 'Status Changed: CLOSED', 'Staff: Staff', '22', '89');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-4-2007-15:15', 'Request Re-Opened', 'User', '22', '90');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-4-2007-15:15', 'Answer(by email) Logged', 'User', '22', '91');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('29-4-2007-08:48', 'Status Changed: CLOSED', 'Staff: Staff', '22', '92');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('30-4-2007-09:36', 'Status Changed: CLOSED', 'Staff: Staff', '20', '93');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-5-2007-09:39', 'Request Logged', 'User', '23', '94');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-5-2007-10:26', 'Status Changed: CLOSED', 'Staff: Staff', '23', '95');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-5-2007-10:30', 'Request Re-Opened', 'User', '23', '96');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-5-2007-10:30', 'Answer(by email) Logged', 'User', '23', '97');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-5-2007-13:01', 'Status Changed: CLOSED', 'Staff: Staff', '23', '98');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('4-5-2007-08:04', 'Request Logged', 'User', '24', '99');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('4-5-2007-09:15', 'Status Changed: CLOSED', 'Staff: Staff', '24', '100');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('8-5-2007-14:55', 'Request Logged', 'User', '25', '101');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('8-5-2007-14:59', 'Request Logged', 'User', '26', '102');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('8-5-2007-15:12', 'Request Logged', 'User', '27', '103');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-5-2007-12:04', 'Status Changed: CLOSED', 'Staff: Staff', '27', '104');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-5-2007-12:05', 'Staff Claimed Ownership', 'Staff Staff', '25', '105');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-5-2007-12:05', 'Staff Claimed Ownership', 'Staff Staff', '26', '106');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-5-2007-12:15', 'Request Re-Opened', 'User', '27', '107');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-5-2007-12:15', 'Answer(by email) Logged', 'User', '27', '108');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-5-2007-12:31', 'Status Changed: CLOSED', 'Staff: Staff', '27', '109');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('12-5-2007-09:10', 'Status Changed: CLOSED', 'Staff: Staff', '26', '110');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('12-5-2007-09:11', 'Status Changed: CLOSED', 'Staff: Staff', '25', '111');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('12-5-2007-15:30', 'Request Re-Opened', 'User', '25', '112');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('12-5-2007-15:30', 'Answer(by email) Logged', 'User', '25', '113');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-5-2007-08:17', 'Status Changed: CLOSED', 'Staff: Staff', '25', '114');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-5-2007-10:30', 'Request(by email) Logged', 'User', '28', '115');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-5-2007-09:11', 'Status Changed: CLOSED', 'Staff: Staff', '28', '116');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-5-2007-09:05', 'Request Logged', 'User', '29', '117');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-5-2007-10:20', 'Status Changed: CLOSED', 'Staff: Staff', '29', '118');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-5-2007-11:40', 'Request Logged', 'User', '30', '119');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-5-2007-14:00', 'Status Changed: CLOSED', 'Staff: Staff', '30', '120');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-5-2007-15:15', 'Request Re-Opened', 'User', '29', '121');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-5-2007-15:15', 'Answer(by email) Logged', 'User', '29', '122');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-5-2007-08:29', 'Status Changed: CLOSED', 'Staff: Staff', '29', '123');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-5-2007-19:36', 'Request Logged', 'User', '31', '124');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-5-2007-21:09', 'Request Logged', 'User', '32', '125');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-5-2007-14:27', 'Status Changed: CLOSED', 'Staff: Staff', '31', '126');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-5-2007-14:31', 'Status Changed: CLOSED', 'Staff: Staff', '32', '127');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-5-2007-15:51', 'Request Logged', 'User', '33', '128');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('25-5-2007-06:40', 'Status Changed: CLOSED', 'Staff: Staff', '33', '129');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('31-5-2007-14:10', 'Request Logged', 'User', '34', '130');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-6-2007-12:29', 'Status Changed: CLOSED', 'Staff: Staff', '34', '131');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-6-2007-10:35', 'Request Logged', 'User', '35', '132');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-6-2007-13:13', 'Status Changed: CLOSED', 'Staff: Staff', '35', '133');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-6-2007-18:00', 'Request Re-Opened', 'User', '35', '134');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-6-2007-18:00', 'Answer(by email) Logged', 'User', '35', '135');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-6-2007-08:14', 'Status Changed: CLOSED', 'Staff: Staff', '35', '136');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-6-2007-08:14', 'Status Changed: CLOSED', 'Staff: Staff', '35', '137');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-6-2007-11:16', 'Request Logged', 'User', '36', '138');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-6-2007-12:22', 'Request Logged', 'User', '37', '139');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-6-2007-20:45', 'Request Re-Opened', 'User', '35', '140');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-6-2007-20:45', 'Answer(by email) Logged', 'User', '35', '141');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-6-2007-20:48', 'Request Logged', 'User', '38', '142');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('8-6-2007-08:45', 'Request(by email) Logged', 'User', '39', '143');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('13-6-2007-11:07', 'Request Logged', 'User', '40', '144');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-6-2007-09:48', 'Request Logged', 'User', '41', '145');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-6-2007-11:41', 'Status Changed: CLOSED', 'Staff: Staff', '36', '146');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-6-2007-11:44', 'Status Changed: CLOSED', 'Staff: Staff', '35', '147');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-6-2007-12:44', 'Status Changed: CLOSED', 'Staff: Staff', '38', '148');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-6-2007-12:59', 'Request Logged', 'User', '42', '149');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-6-2007-14:45', 'Answer(by email) Logged', 'User', '42', '150');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-6-2007-21:00', 'Answer(by email) Logged', 'User', '41', '151');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-6-2007-08:15', 'Status Changed: CLOSED', 'Staff: Staff', '41', '152');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-6-2007-09:15', 'Request Re-Opened', 'User', '35', '153');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-6-2007-09:15', 'Answer(by email) Logged', 'User', '35', '154');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-6-2007-09:23', 'Status Changed: CLOSED', 'Staff: Staff', '42', '155');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-6-2007-09:30', 'Answer(by email) Logged', 'User', '39', '156');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-6-2007-09:33', 'Status Changed: CLOSED', 'Staff: Staff', '35', '157');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-6-2007-12:15', 'Answer(by email) Logged', 'User', '39', '158');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-6-2007-14:00', 'Staff Closed Using Mass Close', 'Staff Staff', '37', '159');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-6-2007-10:45', 'Request(by email) Logged', 'User', '43', '160');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-6-2007-14:45', 'Request Re-Opened', 'User', '42', '161');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-6-2007-14:45', 'Answer(by email) Logged', 'User', '42', '162');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-6-2007-20:00', 'Answer(by email) Logged', 'User', '39', '163');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-6-2007-08:10', 'Status Changed: CLOSED', 'Staff: Staff', '43', '164');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-6-2007-08:56', 'Status Changed: CLOSED', 'Staff: Staff', '39', '165');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-6-2007-08:58', 'Status Changed: CLOSED', 'Staff: Staff', '42', '166');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-6-2007-09:45', 'Request Re-Opened', 'User', '39', '167');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-6-2007-09:45', 'Answer(by email) Logged', 'User', '39', '168');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-6-2007-16:38', 'Request Logged', 'User', '44', '169');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-6-2007-21:15', 'Answer(by email) Logged', 'User', '39', '170');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('25-6-2007-14:45', 'Request Logged', 'User', '45', '171');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-6-2007-10:00', 'Request(by email) Logged', 'User', '46', '172');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-6-2007-10:04', 'Status Changed: CLOSED', 'Staff: Staff', '45', '173');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-6-2007-10:06', 'Status Changed: CLOSED', 'Staff: Staff', '39', '174');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-6-2007-10:12', 'Status Changed: CLOSED', 'Staff: Staff', '46', '175');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-6-2007-10:47', 'Status Changed: CLOSED', 'Staff: Staff', '44', '176');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-6-2007-11:00', 'Request Re-Opened', 'User', '46', '177');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-6-2007-11:00', 'Answer(by email) Logged', 'User', '46', '178');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-6-2007-19:30', 'Answer(by email) Logged', 'User', '46', '179');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-6-2007-09:30', 'Request(by email) Logged', 'User', '47', '180');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('29-6-2007-09:32', 'Status Changed: CLOSED', 'Staff: Staff', '47', '181');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('29-6-2007-09:45', 'Status Changed: CLOSED', 'Staff: Staff', '46', '182');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-7-2007-20:00', 'Request Re-Opened', 'User', '46', '183');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-7-2007-20:00', 'Answer(by email) Logged', 'User', '46', '184');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-7-2007-20:15', 'Request Re-Opened', 'User', '47', '185');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-7-2007-20:15', 'Answer(by email) Logged', 'User', '47', '186');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-7-2007-13:39', 'Request Logged', 'User', '48', '187');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-7-2007-14:48', 'Status Changed: CLOSED', 'Staff: Staff', '48', '188');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-7-2007-14:51', 'Status Changed: CLOSED', 'Staff: Staff', '46', '189');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-7-2007-18:34', 'Request Logged', 'User', '49', '190');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-7-2007-18:35', 'Request Re-Opened', 'User', '48', '191');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-7-2007-12:41', 'Status Changed: CLOSED', 'Staff: Staff', '49', '192');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-7-2007-12:42', 'Status Changed: CLOSED', 'Staff: Staff', '48', '193');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-7-2007-18:45', 'Request Re-Opened', 'User', '49', '194');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-7-2007-18:45', 'Answer(by email) Logged', 'User', '49', '195');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('4-7-2007-14:24', 'Request Logged', 'User', '50', '196');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-7-2007-06:56', 'Status Changed: CLOSED', 'Staff: Staff', '49', '197');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-7-2007-07:29', 'Status Changed: CLOSED', 'Staff: Staff', '50', '198');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-7-2007-07:51', 'Status Changed: CLOSED', 'Staff: Staff', '47', '199');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-7-2007-08:11', 'Status Changed: CLOSED', 'Staff: Staff', '40', '200');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-7-2007-04:25', 'Request Logged', 'User', '51', '201');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('16-7-2007-12:55', 'Request Logged', 'User', '52', '202');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-7-2007-14:56', 'Request Logged', 'User', '53', '203');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-7-2007-15:00', 'Request Logged', 'User', '54', '204');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-7-2007-11:09', 'Status Changed: CLOSED', 'Staff: Staff', '54', '205');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-7-2007-11:30', 'Request(by email) Logged', 'User', '55', '206');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-7-2007-11:30', 'Answer(by email) Logged', 'User', '52', '207');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-7-2007-15:15', 'Answer(by email) Logged', 'User', '53', '208');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('20-7-2007-07:45', 'Status Changed: CLOSED', 'Staff: Staff', '53', '209');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('20-7-2007-07:46', 'Status Changed: DELETED', 'Staff: Staff', '55', '210');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('20-7-2007-14:24', 'Request Logged', 'User', '56', '211');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-7-2007-15:45', 'Status Changed: CLOSED', 'Staff: Staff', '52', '212');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-7-2007-15:45', 'Status Changed: CLOSED', 'Staff: Staff', '56', '213');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('30-7-2007-10:11', 'Request Logged', 'User', '57', '214');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('30-7-2007-15:03', 'Request Logged', 'User', '58', '215');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('31-7-2007-07:18', 'Status Changed: CLOSED', 'Staff: Staff', '58', '216');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-8-2007-13:45', 'Request Logged', 'User', '59', '217');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-8-2007-13:55', 'Request Logged', 'User', '60', '218');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-8-2007-12:32', 'Request Logged', 'User', '61', '219');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-8-2007-14:29', 'Status Changed: CLOSED', 'Staff: Staff', '57', '220');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-8-2007-14:31', 'Status Changed: CLOSED', 'Staff: Staff', '59', '221');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-8-2007-14:32', 'Status Changed: CLOSED', 'Staff: Staff', '61', '222');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-8-2007-14:35', 'Status Changed: CLOSED', 'Staff: Staff', '60', '223');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-8-2007-17:15', 'Request(by email) Logged', 'User', '62', '224');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-8-2007-19:00', 'Request Re-Opened', 'User', '59', '225');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-8-2007-19:00', 'Answer(by email) Logged', 'User', '59', '226');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-8-2007-19:00', 'Request Re-Opened', 'User', '61', '227');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-8-2007-19:00', 'Answer(by email) Logged', 'User', '61', '228');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-8-2007-08:06', 'Status Changed: CLOSED', 'Staff: Staff', '59', '229');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-8-2007-08:07', 'Status Changed: CLOSED', 'Staff: Staff', '61', '230');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-8-2007-08:15', 'Status Changed: CLOSED', 'Staff: Staff', '62', '231');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-8-2007-08:18', 'Status Changed: CLOSED', 'Staff: Staff', '62', '232');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-8-2007-20:45', 'Request Re-Opened', 'User', '62', '233');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-8-2007-20:45', 'Answer(by email) Logged', 'User', '62', '234');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('3-8-2007-21:15', 'Request(by email) Logged', 'User', '63', '235');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('4-8-2007-09:00', 'Request Re-Opened', 'User', '60', '236');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('4-8-2007-09:00', 'Answer(by email) Logged', 'User', '60', '237');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('4-8-2007-10:53', 'Request Logged', 'User', '64', '238');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-07:25', 'Status Changed: CLOSED', 'Staff: Staff', '64', '239');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-07:30', 'Status Changed: CLOSED', 'Staff: Staff', '62', '240');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-08:00', 'Request Re-Opened', 'User', '64', '241');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-08:00', 'Answer(by email) Logged', 'User', '64', '242');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-09:00', 'Answer(by email) Logged', 'User', '64', '243');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-09:02', 'Status Changed: CLOSED', 'Staff: Staff', '63', '244');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-09:24', 'Status Changed: CLOSED', 'Staff: Staff', '60', '245');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-10:00', 'Answer(by email) Logged', 'User', '64', '246');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-10:45', 'Status Changed: CLOSED', 'Staff: Staff', '64', '247');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-12:00', 'Request Re-Opened', 'User', '63', '248');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-12:00', 'Answer(by email) Logged', 'User', '63', '249');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-13:36', 'Status Changed: CLOSED', 'Staff: Staff', '63', '250');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-18:15', 'Request Re-Opened', 'User', '63', '251');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-18:15', 'Answer(by email) Logged', 'User', '63', '252');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-20:00', 'Request Re-Opened', 'User', '64', '253');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-20:00', 'Answer(by email) Logged', 'User', '64', '254');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-8-2007-20:00', 'Answer(by email) Logged', 'User', '64', '255');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-10:45', 'Request Re-Opened', 'User', '60', '256');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-10:45', 'Answer(by email) Logged', 'User', '60', '257');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-11:28', 'Status Changed: CLOSED', 'Staff: Staff', '64', '258');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-11:34', 'Status Changed: HOLD', 'Staff: Staff', '60', '259');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-11:41', 'Status Changed: CLOSED', 'Staff: Staff', '63', '260');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-11:59', 'Status Changed: CLOSED', 'Staff: Staff', '60', '261');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-12:00', 'Request Re-Opened', 'User', '64', '262');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-12:00', 'Answer(by email) Logged', 'User', '64', '263');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-12:23', 'Status Changed: CLOSED', 'Staff: Staff', '64', '264');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-13:30', 'Request(by email) Logged', 'User', '65', '265');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-8-2007-14:48', 'Request Logged', 'User', '66', '266');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('8-8-2007-12:44', 'Status Changed: CLOSED', 'Staff: Staff', '65', '267');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('8-8-2007-12:47', 'Status Changed: CLOSED', 'Staff: Staff', '66', '268');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-8-2007-15:21', 'Request Logged', 'User', '67', '269');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('10-8-2007-14:15', 'Status Changed: CLOSED', 'Staff: Staff', '67', '270');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-8-2007-12:22', 'Request Logged', 'User', '68', '271');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-8-2007-12:43', 'Request Logged', 'User', '69', '272');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-8-2007-13:24', 'Status Changed: CLOSED', 'Staff: Staff', '68', '273');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('22-8-2007-08:48', 'Request Logged', 'User', '70', '274');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('22-8-2007-09:26', 'Status Changed: CLOSED', 'Staff: Staff', '70', '275');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('22-8-2007-09:45', 'Request Re-Opened', 'User', '70', '276');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('22-8-2007-09:45', 'Answer(by email) Logged', 'User', '70', '277');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('22-8-2007-13:52', 'Request Logged', 'User', '71', '278');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('22-8-2007-18:42', 'Status Changed: CLOSED', 'Staff: Staff', '71', '279');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('22-8-2007-18:43', 'Status Changed: CLOSED', 'Staff: Staff', '70', '280');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('22-8-2007-20:15', 'Request Re-Opened', 'User', '71', '281');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('22-8-2007-20:15', 'Answer(by email) Logged', 'User', '71', '282');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-8-2007-06:30', 'Request Re-Opened', 'User', '70', '283');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-8-2007-06:30', 'Answer(by email) Logged', 'User', '70', '284');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-07:59', 'Status Changed: CLOSED', 'Staff: Staff', '71', '285');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-08:00', 'Answer(by email) Logged', 'User', '70', '286');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-14:09', 'Request Logged', 'User', '72', '287');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-14:15', 'Request Re-Opened', 'User', '71', '288');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-14:15', 'Answer(by email) Logged', 'User', '71', '289');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-14:26', 'Status Changed: CLOSED', 'Staff: Staff', '72', '290');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-14:28', 'Status Changed: CLOSED', 'Staff: Staff', '71', '291');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-14:45', 'Request Re-Opened', 'User', '72', '292');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-14:45', 'Answer(by email) Logged', 'User', '72', '293');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-15:15', 'Request Re-Opened', 'User', '71', '294');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-15:15', 'Answer(by email) Logged', 'User', '71', '295');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-15:45', 'Answer(by email) Logged', 'User', '70', '296');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-8-2007-16:04', 'Request Logged', 'User', '73', '297');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-8-2007-09:51', 'Status Changed: CLOSED', 'Staff: Staff', '69', '298');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-8-2007-09:56', 'Status Changed: CLOSED', 'Staff: Staff', '70', '299');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-8-2007-10:05', 'Status Changed: CLOSED', 'Staff: Staff', '73', '300');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-8-2007-10:14', 'Status Changed: CLOSED', 'Staff: Staff', '71', '301');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-8-2007-11:30', 'Request Re-Opened', 'User', '71', '302');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-8-2007-11:30', 'Answer(by email) Logged', 'User', '71', '303');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-8-2007-13:19', 'Status Changed: CLOSED', 'Staff: Staff', '72', '304');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-8-2007-13:20', 'Status Changed: CLOSED', 'Staff: Staff', '71', '305');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('29-8-2007-10:13', 'Status Changed: CLOSED', 'Staff: Staff', '51', '306');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('30-8-2007-10:15', 'Request Re-Opened', 'User', '51', '307');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('30-8-2007-10:15', 'Answer(by email) Logged', 'User', '51', '308');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('4-9-2007-13:51', 'Status Changed: CLOSED', 'Staff: Staff', '51', '309');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-9-2007-07:07', 'Request Logged', 'User', '74', '310');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-9-2007-13:45', 'Answer(by email) Logged', 'User', '74', '311');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-9-2007-08:03', 'Status Changed: CLOSED', 'Staff: Staff', '74', '312');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-9-2007-10:00', 'Request Re-Opened', 'User', '74', '313');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-9-2007-10:00', 'Answer(by email) Logged', 'User', '74', '314');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-9-2007-10:23', 'Status Changed: CLOSED', 'Staff: Staff', '74', '315');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('7-9-2007-08:33', 'Request Logged', 'User', '75', '316');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('11-9-2007-13:25', 'Status Changed: CLOSED', 'Staff: Staff', '75', '317');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-9-2007-09:16', 'Request Logged', 'User', '76', '318');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('14-9-2007-10:46', 'Request Logged', 'User', '77', '319');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-9-2007-08:13', 'Request Logged', 'User', '78', '320');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-9-2007-08:15', 'Request Logged', 'User', '79', '321');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-9-2007-10:15', 'Request Re-Opened', 'User', '70', '322');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('17-9-2007-10:15', 'Answer(by email) Logged', 'User', '70', '323');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-9-2007-11:09', 'Status Changed: CLOSED', 'Staff: Staff', '78', '324');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-9-2007-11:40', 'Status Changed: CLOSED', 'Staff: Staff', '70', '325');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-9-2007-11:46', 'Status Changed: CLOSED', 'Staff: Staff', '77', '326');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-9-2007-12:06', 'Status Changed: CLOSED', 'Staff: Staff', '77', '327');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-9-2007-12:25', 'Status Changed: CLOSED', 'Staff: Staff', '79', '328');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-9-2007-12:45', 'Request Re-Opened', 'User', '78', '329');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('18-9-2007-12:45', 'Answer(by email) Logged', 'User', '78', '330');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-9-2007-08:46', 'Staff Closed Using Mass Close', 'Staff Staff', '78', '331');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-9-2007-19:15', 'Answer(by email) Logged', 'User', '76', '332');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-9-2007-19:15', 'Request Re-Opened', 'User', '79', '333');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-9-2007-19:15', 'Answer(by email) Logged', 'User', '79', '334');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('20-9-2007-09:12', 'Status Changed: CLOSED', 'Staff: Staff', '76', '335');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('20-9-2007-22:45', 'Request Re-Opened', 'User', '76', '336');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('20-9-2007-22:45', 'Answer(by email) Logged', 'User', '76', '337');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-9-2007-08:45', 'Request(by email) Logged', 'User', '80', '338');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-9-2007-12:15', 'Request(by email) Logged', 'User', '81', '339');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-9-2007-15:18', 'Status Changed: CLOSED', 'Staff: Staff', '80', '340');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-9-2007-15:19', 'Status Changed: CLOSED', 'Staff: Staff', '76', '341');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-9-2007-15:20', 'Status Changed: CLOSED', 'Staff: Staff', '79', '342');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('21-9-2007-15:21', 'Status Changed: CLOSED', 'Staff: Staff', '81', '343');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-9-2007-10:46', 'Request Logged', 'User', '82', '344');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-9-2007-12:39', 'Status Changed: CLOSED', 'Staff: Staff', '82', '345');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-9-2007-13:00', 'Request Re-Opened', 'User', '82', '346');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-9-2007-13:00', 'Answer(by email) Logged', 'User', '82', '347');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-9-2007-13:00', 'Answer(by email) Logged', 'User', '82', '348');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-9-2007-13:14', 'Status Changed: CLOSED', 'Staff: Staff', '82', '349');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-9-2007-14:00', 'Request Re-Opened', 'User', '82', '350');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('24-9-2007-14:00', 'Answer(by email) Logged', 'User', '82', '351');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('27-9-2007-09:30', 'Answer(by email) Logged', 'User', '82', '352');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-9-2007-10:00', 'Answer(by email) Logged', 'User', '82', '353');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-10-2007-05:45', 'Request Re-Opened', 'User', '80', '354');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-10-2007-05:45', 'Answer(by email) Logged', 'User', '80', '355');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-10-2007-07:33', 'Staff Closed Using Mass Close', 'Staff Staff', '82', '356');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-10-2007-06:45', 'Answer(by email) Logged', 'User', '80', '357');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-10-2007-06:51', 'Request Logged', 'User', '83', '358');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-10-2007-07:23', 'Status Changed: CLOSED', 'Staff: Staff', '83', '359');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-10-2007-07:26', 'Status Changed: CLOSED', 'Staff: Staff', '80', '360');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-10-2007-10:15', 'Request Re-Opened', 'User', '83', '361');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-10-2007-10:15', 'Answer(by email) Logged', 'User', '83', '362');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('2-10-2007-15:00', 'Answer(by email) Logged', 'User', '83', '363');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-10-2007-12:51', 'Request Logged', 'User', '84', '364');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-10-2007-13:00', 'Status Changed: CLOSED', 'Staff: Staff', '83', '365');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-10-2007-13:01', 'Status Changed: CLOSED', 'Staff: Staff', '83', '366');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-10-2007-13:30', 'Answer(by email) Logged', 'User', '84', '367');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('5-10-2007-14:13', 'Status Changed: CLOSED', 'Staff: Staff', '84', '368');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-10-2007-12:18', 'Request Logged', 'User', '85', '369');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-10-2007-12:54', 'Status Changed: CLOSED', 'Staff: Staff', '85', '370');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-10-2007-17:45', 'Request Re-Opened', 'User', '85', '371');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-10-2007-17:45', 'Answer(by email) Logged', 'User', '85', '372');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('10-10-2007-07:37', 'Status Changed: CLOSED', 'Staff: Staff', '85', '373');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('10-10-2007-10:30', 'Request Re-Opened', 'User', '84', '374');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('10-10-2007-10:30', 'Answer(by email) Logged', 'User', '84', '375');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('15-10-2007-09:45', 'Answer(by email) Logged', 'User', '84', '376');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('16-10-2007-09:30', 'Answer(by email) Logged', 'User', '84', '377');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('19-10-2007-12:58', 'Staff Closed Using Mass Close', 'Staff Staff', '84', '378');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('23-10-2007-11:20', 'Request Logged', 'User', '86', '379');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('26-10-2007-12:22', 'Status Changed: CLOSED', 'Staff: Staff', '86', '380');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('28-10-2007-12:15', 'Request(by email) Logged', 'User', '87', '381');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('31-10-2007-07:51', 'Request Logged', 'User', '88', '382');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('31-10-2007-08:30', 'Status Changed: CLOSED', 'Staff: Staff', '88', '383');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('31-10-2007-10:58', 'Status Changed: CLOSED', 'Staff: Staff', '87', '384');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('31-10-2007-17:00', 'Request(by email) Logged', 'User', '89', '385');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-11-2007-06:57', 'Status Changed: CLOSED', 'Staff: Staff', '89', '386');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('1-11-2007-12:15', 'Request Logged', 'User', '90', '387');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-11-2007-13:57', 'Request Logged', 'User', '91', '388');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-11-2007-14:06', 'Status Changed: CLOSED', 'Staff: Staff', '91', '389');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('6-11-2007-14:07', 'Status Changed: CLOSED', 'Staff: Staff', '90', '390');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('8-11-2007-10:24', 'Request Logged', 'User', '92', '391');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-11-2007-07:24', 'Request Logged', 'User', '93', '392');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-11-2007-10:44', 'Status Changed: CLOSED', 'Staff: Staff', '92', '393');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('9-11-2007-15:45', 'Answer(by email) Logged', 'User', '93', '394');
REPLACE INTO `perlDesk_activitylog` (`date`, `action`, `user`, `cid`, `id`) VALUES ('13-11-2007-10:41', 'Status Changed: CLOSED', 'Staff: Staff', '93', '395');
REPLACE INTO `perlDesk_announce` (`display_until`, `time`, `subject`, `staff`, `users`, `author`, `id`, `message`) VALUES (NULL, '1-10-2007-11:36', 'New Users', '', '1', 'admin', '1', 'You must first REGISTER.  Select the Register button.  \r<br>\r<br>');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Tom Evers', '1', '1', '1');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Jimbo', '1', '3', '2');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mary Ann Hess', '1', '10', '3');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mary Ann Hess', '1', '11', '4');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mary Ann Hess', '1', '12', '5');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mary Ann Hess', '1', '13', '6');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mary Ann Hess', '1', '14', '7');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mary Ann Hess', '1', '15', '8');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mary Ann Hess', '1', '16', '9');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mary Ann Hess', '1', '17', '10');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mary Ann Hess', '1', '18', '11');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mary Ann Hess', '1', '19', '12');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Lou Gay', '1', '20', '13');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Richard Cox', '1', '21', '14');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Don Johnson', '1', '22', '15');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Melissa Osofsky', '1', '23', '16');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Information Services', '1', '24', '17');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Jeff Montgomery', '1', '25', '18');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Jeff Montgomery', '1', '26', '19');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Jeff Montgomery', '1', '27', '20');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Jeff Montgomery', '1', '29', '21');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Warren Childers', '1', '30', '22');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Steven Chalfin', '1', '31', '23');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Greg Jones', '1', '32', '24');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Steven Chalfin', '1', '33', '25');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Neil Nederfield', '1', '34', '26');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Warren Childers', '1', '35', '27');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Jeff Montgomery', '1', '36', '28');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('David Claussen', '1', '37', '29');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Warren Childers', '1', '38', '30');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Dan Nelson', '1', '40', '31');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('joey meier', '1', '41', '32');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mike Anelli', '1', '42', '33');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('joey meier', '1', '44', '34');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Kevan Snowbarger', '1', '45', '35');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Gerry Grahn', '1', '48', '36');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('joey meier', '1', '49', '37');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Mindy Malone', '1', '50', '38');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Paul Hamutengela', '1', '51', '39');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Jeff Montgomery', '1', '52', '40');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Thomas Gorski', '1', '53', '41');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Thomas Gorski', '1', '54', '42');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Thomas Gorski', '1', '56', '43');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('David Claussen', '1', '57', '44');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Gerry Cash', '1', '58', '45');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Thomas Gorski', '1', '59', '46');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Thomas Gorski', '1', '60', '47');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Thomas Gorski', '1', '61', '48');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Dan Pennington', '1', '64', '49');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('ROBERT SCHOFIELD', '1', '66', '50');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Jeff Montgomery', '1', '67', '51');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('davidc', '1', '68', '52');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('davidc', '1', '69', '53');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('David ST JOHN', '1', '70', '54');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Gerry Cash', '1', '71', '55');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Gerry Cash', '1', '72', '56');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Gerry Cash', '1', '73', '57');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Ron Donahue', '1', '74', '58');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Ron Donahue', '1', '75', '59');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Gerry Cash', '1', '76', '60');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Gregory Rose', '1', '77', '61');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Richard Petit', '1', '78', '62');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Ron Donahue', '1', '79', '63');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('David ST JOHN', '1', '82', '64');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Barry Jerushalmy', '1', '83', '65');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Colin MacLeod', '1', '84', '66');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Tom Hoagland', '1', '85', '67');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('David Card', '1', '86', '68');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('brandie emmett', '1', '88', '69');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Fred L Phillips', '1', '90', '70');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Phone Tech/Mr. Aryae Brown', '1', '91', '71');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Michael McLoughlin', '1', '92', '72');
REPLACE INTO `perlDesk_call_fields` (`value`, `fid`, `cid`, `id`) VALUES ('Andrew Peterson', '1', '93', '73');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'IN PROGRESS', '8-4-2007-08:25', 'DELETED', '0', 'sales@cavucompanies.com', NULL, NULL, '0', 'hd', '1', '1', 'cavucomp', NULL, 'Problem', '1176042339', '1', '1176044247', 'OK', 'Unregistered', NULL, 'aZIDt2d3cl', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '8-4-2007-09:23', 'DELETED', '0', 'jim@redwingaviation.com', NULL, NULL, '0', 'em', '2', '13', 'cavucomp', NULL, 'A new problem', '1176045810', '1', '1176045810', 'Here is a new problem with EFB-Pro', 'Jimbo', NULL, 'ht9DtdosHU', 'cavucomp', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '8-4-2007-09:45', 'DELETED', '0', 'jim@redwingaviation.com', NULL, NULL, '0', 'hd', '3', '1', 'cavucomp', NULL, 'MAC doesn’t show', '1176047100', '0', '1176049223', 'MAC doesn’t appear in the CG envelop', 'Jimbo', NULL, 'nw2hrAaBgS', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '8-4-2007-11:37', 'DELETED', '0', '2371stocknews@tower-talk.com', NULL, NULL, '0', 'em', '4', '13', 'cavucomp', NULL, 'fast delivery, moneyback guaranty', '1176053837', '1', '1176053837', 'Mega  authenticV I A G R A   $ DISCOUNT priceC I A L I S  $DISCOUNT priceDo not miss IT, CLICK here.\r\nhttp://www.moujsjkhchum.com\n', '2371stocknews', NULL, 'ISEDfrSWou', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '8-4-2007-11:37', 'DELETED', '0', 'amicambodiahho@alring.com', NULL, NULL, '0', 'em', '5', '13', 'cavucomp', NULL, 'I addresses', '1176053839', '1', '1176053839', '\r\n\r\n\r\n\r\n\r\nGround floor to the future, in the next big soda co\r\nFire Mtn Beverage Company\r\nSYm-FB VG\r\nStron g B reccomended at 2 Cents\r\nFIZ started at a penny and now trades over $10\r\nHANS Started at penny and reached $40Get in monday the 9th , don\'t get left out again\r\n\r\n told CBS\'s \"The Early Show\" on Friday, before her brother Jason McKay\'s funeral.\r\ncourse,\" said Adrianne Marsh, a spokeswoman for McCaskill who was finishing a four-day\r\n and in the families, need,\" said Jeanne Wade Evans, the San Bernardino \r\non terror. \"If they say they want to win the war on terror, but call for America \r\nOyler \"adamantly denies involvement in this fire and in any of these fires,\r\n\r\n', 'amicambodiahho', NULL, 'bD94SjdrCK', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '8-4-2007-11:37', 'DELETED', '0', 'rlgrand@lanset.com', NULL, NULL, '0', 'em', '6', '13', 'cavucomp', NULL, 'But captor yourselves hap', '1176053841', '1', '1176053841', 'THIS ONE IS BEING PROMOTED, TAKE ADVANTAGE.\r\n\r\nLookup: CDYV, Current: $0.089 (5 Day Target price: $0.425!), Expected: Steadily climb for the top!!\r\n\r\nTRADE SMART AND WIN WITH US NOW...\r\n\r\nSee the news, support, call your broker.\n', 'rlgrand', NULL, '2HHtuRcktf', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '8-4-2007-17:06', 'DELETED', '0', 'jim@redwingaviation.com', NULL, NULL, '0', 'em', '7', '13', 'Staff', NULL, 'An email request', '1176073588', '1', '1176074119', 'Here is the problem', 'Jimbo', NULL, 'VqGNZxaoJD', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '9-4-2007-17:30', 'DELETED', '0', 'jim@redwingaviation.com', NULL, NULL, '0', 'em', '8', '13', 'Staff', NULL, 'Mondays newest problem', '1176161407', '1', '1176161407', 'Here\'s the problem text', 'Jimbo', NULL, 'AKCnGsFU9y', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '9-4-2007-18:00', 'DELETED', '0', 'jim@redwingaviation.com', NULL, NULL, '0', 'em', '9', '13', 'Staff', NULL, 'Tuesday problem', '1176163207', '1', '1176163207', 'Another problem to discuss', 'Jimbo', NULL, 'TOJKCINh82', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '9-4-2007-21:21', 'CLOSED', '0', 'maryann@aeronationalinc.com', NULL, '1177075351', '0', 'hd', '10', '2', 'Staff', NULL, 'user information screen', '1176175269', '0', '1176211351', 'EFB KWIK\r\nUser information will not save and start program for me\r\n', 'mahess', NULL, 'YP1IaNSN7f', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '9-4-2007-21:24', 'CLOSED', '0', 'maryann@aeronationalinc.com', NULL, NULL, '0', 'hd', '11', '3', 'Staff', NULL, 'can not load to hp ipaq', '1176175467', '1', '1176255825', 'down loaded quote\r\nget message of pending application install on the next mobile device connection application will be down loaded to the device,\r\nOK\r\ntransferring db files to device\r\n\r\nhave active sync about 10 times and program has not installed yet.\r\n\r\nNEED HELP ON THIS MATTER ASAP\r\n\r\nBOUGHT THIS PROGRAM TO HAVE RUNNING ON FRIDAY WHEN IT WAS PURCHASED.  DID NOT KNOW THAT YOU COMPANY DID NOT HAVE PHONE SUPPORT THAT WOULD HELP YOU I AM NOT VERY HAPPY AT THIS MOMENT.  I BOUGHT THESE 2 PROGRAMS FOR A REASON NOT TO HAVE TO WAIT FOR EVER TO GET THEM TO WORK.\r\n\r\nPLEASE HELP ASAP\r\nTHANKS, Mary Ann\r\n', 'mahess', NULL, '1hCWWjWW1o', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '10-4-2007-12:30', 'DELETED', '0', 'maryann@aeronationalinc.com', NULL, NULL, '0', 'hd', '12', '3', 'Staff', NULL, 'did what you said', '1176229826', '0', '1176248146', 'un installed quote and re-installed still is not on the IPAQ\r\n\r\nNOW WHAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\r\n', 'mahess', NULL, 'nOmjgZUaKJ', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '10-4-2007-15:09', 'DELETED', '0', 'maryann@aeronationalinc.com', NULL, NULL, '0', 'hd', '13', '3', 'Staff', NULL, 'EFB-Quote Installation', '1176239354', '1', '1176239354', 'Still having problems with EFB-Quote. Did as you instructed by uninstalling the program from PC then redownloaded the program from the website and still remains the same. PDA was connected to the activesync cable and activesync is connected to the device before running the program. Have anymore suggestions?', 'mahess', NULL, '0Ode3CTBqM', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '10-4-2007-19:18', 'CLOSED', '0', 'maryann@aeronationalinc.com', NULL, NULL, '0', 'hd', '14', '3', 'Staff', NULL, 'Requesting DISC OVERNITE SERVICE', '1176254298', '1', '1176254298', 'I would like you send me both the quote program and kwik program for my HP IPAQ on disc overnite service to my office, please.\r\nI can not wait no long on getting this problem fixed.  \r\nIf you would be able to contact me tommorrow after 8:30 am est at 800-245-9987 to help me trouble shoot this it would be great.  Otherwise if this problem can not be resolved immediately, I am requesting a refund of my money.  Please help me in this matter.', 'mahess', NULL, 'R8sTWclEu8', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '11-4-2007-10:41', 'CLOSED', '0', 'maryann@aeronationalinc.com', NULL, NULL, '0', 'hd', '15', '3', 'Staff', NULL, 'thank you', '1176309690', '1', '1176309690', 'THANK YOU VERY MUCH THIS MORNING FOR YOU HELP!\r\n\r\nThat was greatly appreciated, have not had time to set software up yet will proberly get to it later today if office is quit\r\n', 'mahess', NULL, 'M08Cy0jRdU', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '13-4-2007-07:42', 'CLOSED', '0', 'maryann@aeronationalinc.com', NULL, NULL, '0', 'hd', '16', '3', 'Staff', NULL, 'Unknown if missing files to setup quote', '1176471774', '0', '1176484893', 'I had my pilot last night go to setup aircraft, I gave him the manual and he said that files are missing that are needed to set up the aircraft information.\r\nCould you help me on this.', 'mahess', NULL, 'DNqPHlb59L', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '13-4-2007-13:10', 'CLOSED', '0', 'maryann@aeronationalinc.com', NULL, NULL, '0', 'hd', '17', '3', 'Staff', NULL, 'help before weekend please', '1176491454', '1', '1176491454', 'could you please call me for one last thing.\r\n800-245-9987', 'mahess', NULL, 'jLev724SW7', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '17-4-2007-09:14', 'CLOSED', '0', 'maryann@aeronationalinc.com', NULL, NULL, '0', 'hd', '18', '3', 'Staff', NULL, 'quote program questions', '1176822849', '0', '1176825960', 'In this program can you change from nautical miles to statue miles?\r\nAlso can you set a minimum mileage requirement?', 'mahess', NULL, 'IufiY7tjfG', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '17-4-2007-14:10', 'CLOSED', '0', 'maryann@aeronationalinc.com', NULL, NULL, '0', 'hd', '19', '3', 'Staff', NULL, 'Delete Aircraft', '1176840613', '0', '1177009853', 'When you put in aircrafts, if you want to delete any of them out of the set-up feature, how do you do that.  Could you please let me know, there is nothing in your manual that tells you how to do that.\r\n\r\nthanks,\r\n', 'mahess', NULL, 'MXgmAmAyH5', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '23-4-2007-09:02', 'CLOSED', '0', 'lou.gray@duncanaviation.com', NULL, NULL, '0', 'hd', '20', '1', 'Staff', NULL, 'Correcting Software', '1177340547', '1', '1177601417', '1)cant get cotaminated rnwy data for any aircraft.\r\n2)dont have 1st or 2nd seg info for any of the citations\r\n3) 300DA has no performance info, and only alows a flap 7 T.O. and cant procede past that page.\r\n4)711LV W/B incorrect... way out the front.\r\n5) no APR info for 650DA\r\n6)zero wing fuel weight doesnt take fuse fuel into account as it should.\r\n7)lear taxi fuel set at 42# ???\r\n8)Does the program calculate ballst fuel on the c-650’s ?\r\n9)Aft moment on c-650’s 330.1 not 330.0\r\n\r\nWe have down loaded the current program on several desktops as well as all the palms. Would it be possible to get a new disk with corrected info asap. I am sure there will be other issues that we will find as we become more familiar with the software. please help.\r\n\r\nThanks\r\nlou gray', 'grayl', NULL, 'oJQn3wEui5', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '23-4-2007-17:39', 'CLOSED', '0', 'rcox6@wi.rr.com', NULL, NULL, '0', 'hd', '21', '1', 'Staff', NULL, 'jet performance calculations', '1177371591', '0', '1177422391', 'I would like to know if your digital database contains the Sabre 65, as I’m interested in either purchasing a Palm or TreoP to perform take-off calcs...and wt. & balance.\r\n\r\nthank you', 'rmccox', NULL, 'GWLbGE6Lf1', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '27-4-2007-10:14', 'CLOSED', '0', 'ddj232@comcast.net', NULL, NULL, '0', 'hd', '22', '1', 'Staff', NULL, 'Weight an Balance', '1177690480', '1', '1177799367', 'I upgraded to the latest version of EFB-Pro yesterday 4/26 and I hope I can get a resolve on these issues ASAP. Installed on a new Treo 680.\r\n\r\n1. W/B for G-IVsp just shows the ZFW envelope which is fine. Program dispalys ZFW point fine and shows the loaded point just fine. When I add fuel to compute T/O Weight and C/G it shows CG too AFT inside the envelope. It does however display the T/O Weight and C/G. Is this a correct display???? Or do I have a problem?\r\n\r\n2. Program will not allow me to save Setup E-Mail parameters. It does not send the W/B thru email with your server and if I add a different server as per the manual and hit SAVE, when I go back to the setup screen the server I entered is replaced with your server. Also when I go to enter the crew all fields say Aircraft #20. When I put a crew name in there and return to this screen all names are replaced with Aircraft #20.\r\n\r\n', 'Don', NULL, 'LLxRfaFc56', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '3-5-2007-09:39', 'CLOSED', '0', 'mosofsky@ccrjet.com', NULL, NULL, '0', 'hd', '23', '10', 'Staff', NULL, 'Activation Code', '1178206764', '0', '1178218913', 'We need the registration code to our CaVu program. Our handheld devices are asking for the registration code before they will allow us to use the programs.\r\n\r\nPlease contact me as soon as possible so that we can continue to use your software.\r\n\r\nThank you,\r\nMelissa Osofsky\r\n', 'mosofsky', NULL, 'jEO8XsEQLP', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '4-5-2007-08:04', 'CLOSED', '0', 'duncansoftware@duncanaviation.com', NULL, NULL, '0', 'hd', '24', '1', 'Staff', NULL, 'Double Planes, or Missing Planes', '1178287479', '1', '1178287479', 'Since syncing with the New CD\r\n\r\nOn Palm N300DA\r\n\r\nis Listed 3 times, \r\nN711LV, and No other Planes.....\r\n\r\nOn Palm N711LV\r\n\r\nMissing N260LF\r\n\r\nOn Palm N650DA\r\n\r\nis List 2 times,\r\nMissing N260LF\r\n\r\nPalm N452DA\r\n\r\nDouble N452DA, \r\nDouble N711LF\r\nMissing N260LF\r\n\r\nPalm N260LF  Correct\r\n\r\nJoy Hohensee\r\n402-479-4259\r\n', 'DuncanAviation', NULL, '7SaI7enWKb', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '8-5-2007-14:55', 'CLOSED', '0', 'jmontgomery@ssg.petsmart.com', NULL, NULL, '0', 'hd', '25', '1', 'Staff', NULL, 'DA-2000 2nd seg wt', '1178657735', '1', '1179005414', 'Today I run into another situation while calculating DA-2000 take off data for KPDK. It appears there is a gross difference of around 7000 lbs. between flaps 10 and 20 with flaps 20 setting 7000 lbs heavier than flaps 10 on 4.8 net climb gradient?\r\nHere’s the scenario:\r\nKPDK\r\n30C\r\n1000 elev   4.8 grad.\r\n.2 slope   2400ft DT Top\r\n6001ft  rwy length\r\n \r\nFlaps 10:\r\nMax BFL wt         34463 lbs\r\nMax 2nd Seg wt   28810 lbs\r\n \r\nFlaps 20:\r\nMax BFL wt          35123 lbs\r\nMax 2nd Seg wt    35024 lbs?????\r\n \r\nIf you look at the AFM, flaps 20 setting is closer to 27000 lbs.\r\nAlso, some questions have come up from members of our flight department regarding the terms used in EFB-Pro vs. AFM for both the DA-2000 and CL604. Can you define the following terms and how they apply to our aircraft. There’s limited information in the EFB-Pro installation manual.\r\n \"SW\" as listed on WX and LIMIT page\r\n \"TOC*\"\r\n \"Transition Altitude\"\r\n \"2nd Seg (45000 max)   5.00%\"  (This is an example with a BFL of 44000 lbs.)\r\n \r\n', 'petsmart1', NULL, 'EqaAAPH3wU', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '8-5-2007-14:59', 'CLOSED', '0', 'jmontgomery@ssg.petsmart.com', NULL, NULL, '0', 'hd', '26', '1', 'Staff', NULL, 'DA-2000 Performace Calculations', '1178657995', '0', '1178982601', 'In an effort to verify the calculations between the data in the AFM and the performance calculator for the DA-2000, I’m finding a difference between the two. Using the example in the AFM in section 5, sub-section 450, page1A which is for “Dry Runway, 20 Flaps+Slats” and a DP top of 1500 ft above the take-off surface as defined in the AFM for “Take-Off Flight Path”, the limiting factor in the AFM is the BFL at an interpolated value of 32,000 lbs. The limiting factor using the performance calculator is “Max Wgt 2nd Seg” at 30,012 lbs not BFL as determined in the AFM. Why is there such large difference in weight limits and a discrepancy in the limiting factor for the calculations of a given condition?', 'petsmart1', NULL, '6XsOsVsstd', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '8-5-2007-15:12', 'CLOSED', '0', 'jmontgomery@ssg.petsmart.com', NULL, NULL, '0', 'hd', '27', '1', 'Staff', NULL, 'Version updates', '1178658742', '0', '1178735496', 'How can we download the latest version of EFB-Pro for our package. Over the last several months we have received a number of changes in indiviual files. Does our account have the lastest updates? We would like to install our package on our staff’s computers.\r\nThanks,\r\nJeff', 'petsmart1', NULL, 'y9NZW3Zhf5', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '14-5-2007-10:30', 'CLOSED', '0', 'JMontgomery@SSG.PETsMART.com', NULL, NULL, '0', 'em', '28', '13', 'Staff', NULL, 'RE: Falcon 2000 uodate file', '1179160214', '0', '1179241913', 'Thanks,\nIs this a fix for table 8 (flaps20), what is this for?\n\n         \n\nFrom: Support [mailto:support@cavucompanies.com] \nSent: Monday, May 14, 2007 7:18 AM\nTo: Jeffrey Montgomery\nSubject: Falcon 2000 uodate file\n\n\nPlace these into the EFB-Pro/&lt;user&gt; folder.\n \nI\'ve included a new app file though nothing has changed regarding the\n2000.\n \nSupport\n\n#####################################################################################\nThe information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information.  It is intended only for the use of the person(s) named above.  If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited.  If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message.\n#####################################################################################', 'petsmart1', NULL, 'sBpJIPHVlH', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '17-5-2007-09:05', 'CLOSED', '0', 'jmontgomery@ssg.petsmart.com', NULL, NULL, '0', 'hd', '29', '1', 'Staff', NULL, 'Downloads', '1179414303', '0', '1179498568', 'How can we download the package we purchased with  the latest updates and corrections.\r\nSuggestion for Falcon update, include the rotation angle in degrees on the performance results page.', 'petsmart1', NULL, 'iZOgRElbJw', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('2', 'CREATED', '17-5-2007-11:40', 'CLOSED', '0', 'N1wc@aol.com', NULL, NULL, '0', 'hd', '30', '1', 'Staff', NULL, 'Performance Calculations', '1179423639', '1', '1179423639', 'We have EFB-Pro installed on our desktop system and two Palm 700P Smartphones and have been using the software for the past six months or so for our BE30/350.  Now that we are more accustomed to the software, we would like to make use of the rest of the performance capabilities.  With that in mind, we would like to get the necessary software updates to compute performance criteria for takeoff, cruise and landing.\r\n\r\nI don’t know if it will be possible, but we will be going to FlightSafety for recurrent and type rating training starting on 4 June and would like to use the software during that training.  Please add us to your programming que and let us know if you require additional information.\r\n\r\nThanks,\r\n\r\nWarren Childersw\r\n704-534-0533', 'Nov1wc', NULL, 'PqZJLYrv5s', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '23-5-2007-19:36', 'CLOSED', '0', 'chalfin@uthscsa.edu', NULL, NULL, '0', 'hd', '31', '13', 'Staff', NULL, 'EFB91 backup', '1179970596', '0', '1180038454', 'Bought EFB91 28 Nov, 2000. Have been using successfully on Palm III since then. Palm recently crashed. Recovered data using HotSync utility, but EFB91 gives error message:\r\n\r\nFatal Error  casl.pil.c,Line3727, CASL external library not found: slmlib\r\n\r\nDownloaded new copy of EFB91 to my Sony VAIO, but running Setup asks for a password, but will not take either my name, phone, or 12 digit registration code.\r\n\r\nHow can I reload the program?\r\n\r\nThanks,\r\n\r\nSteve', 'SteveC', NULL, 'u1WhJVLe40', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '23-5-2007-21:09', 'CLOSED', '0', 'gjones@flybluegrassair.com', NULL, NULL, '0', 'hd', '32', '2', 'Staff', NULL, 'wrong download', '1179976177', '0', '1180038685', 'I RECENTLY (apr 16,2007) PURCHASED EFB WORLD FOR\r\n POCKET PC  AND JUST NOW AM TRYING TO INSTALL IT TO MY NEW PHONE (MOTO Q) AND REALIZED THAT IT WONT WORK ON IT . I DIDNT REALIZE THERE WAS A WINDOWS MOBILE VERSION.\r\n WHAT CAN I DO? ', 'gnjones', NULL, 'w24BWlbiGd', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '24-5-2007-15:51', 'CLOSED', '0', 'chalfin@uthscsa.edu', NULL, NULL, '0', 'hd', '33', '13', 'Staff', NULL, 'EFB91 backup', '1180043495', '1', '1180043495', 'Was able to run Setup with the password you provided, but only installs the PPC files, and I have a Palm III. Any idea what I’m doing wrong?\r\n\r\nSteve', 'SteveC', NULL, 'FNPskxWyRj', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('2', 'CREATED', '31-5-2007-14:10', 'CLOSED', '0', 'nned@cwaero.com', NULL, NULL, '0', 'hd', '34', '10', 'Staff', NULL, 'Weight and Balance program', '1180642222', '0', '1180722565', 'I just replaced my old computer with a new and after loading in the weight and balance program I have the following problem\r\n\r\nWhen I hit print in the W&B I get the following messege: \"An error has occurred in your appliction\"\r\nWhen click on either ignore or close I get the following messege: WBW causeda General Protection Fault in module VBRUN300.DLL at 003F:0103  Then all I can do is close without saving\r\n\r\nThe W&B does print a copy while these faults appear.\r\nThanks in advance\r\nNeil\r\n', 'cwaero', NULL, 'tWlLMN8Z8U', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '5-6-2007-10:35', 'CLOSED', '0', 'N1wc@aol.com', NULL, NULL, '0', 'hd', '35', '1', 'Staff', NULL, 'Performance charts', '1181061332', '1', '1181920504', 'Per your earlier email, I’ve downloaded the performance table information and completed the necessary hotsyncs.  \r\n\r\nThe takeoff and landing information seems to have loaded correctly and I’m getting takeoff and landing performance information although I haven’t cross-checked the calculated information with whe manual.  \r\n\r\nUnfortunately, I’m not getting any charts or inflight performance data.  I checked the CASL folder in the PALM folder and it appears all the performance file information is located in the CASL folder and none of the files were checked \"Read-only\".  \r\n\r\nIn addition, I would like to transfer the EFB-Pro program to the SDC when I get everything working as I’m running short on phone memory.  Where do I find the transfer utility?\r\n\r\nThanks,\r\n\r\nWarren Childers\r\n704-534-0533', 'Nov1wc', NULL, '3e1EkwpvZ7', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '6-6-2007-11:16', 'CLOSED', '0', 'jmontgomery@ssg.petsmart.com', NULL, NULL, '0', 'hd', '36', '1', 'Staff', NULL, 'Sales request', '1181150165', '0', '1181842889', 'In reference to ticket #29,  I would ask that Sales would send a new CD with the latest updates.  To date, no reponse for the Sales Dept.\r\nThanks,\r\nJeff', 'petsmart1', NULL, '4sWbgoSe9Y', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '6-6-2007-12:22', 'CLOSED', '0', 'david@flysuperior.com', NULL, NULL, '0', 'hd', '37', '1', 'Staff', NULL, '20 flaps and new disc for LJ N35AX', '1181154178', '0', '1181846531', 'Jim,  \r\n\r\nI have tried to contact you by phone several times over the last two days.  We spoke last week about this problem which you told me you would resolve.\r\n\r\nThis was an omission on the original disc in my opinion and I don’t want to put the disc with the fixes on our new PDA.\r\n\r\nMy phone is 541-772-5660 or cell at 541-301-6507.\r\n\r\nPlease give me a call so we can resolve this matter.\r\n\r\nThank You.\r\n\r\nDavid Claussen ', 'dlc4969', NULL, 'ijXveTV5g5', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '6-6-2007-20:48', 'CLOSED', '0', 'N1wc@aol.com', NULL, NULL, '0', 'hd', '38', '1', 'Staff', NULL, 'EFB-Pro Desktop Performance', '1181184538', '0', '1181846684', 'I’ve followed all the instructions to get all the performance charts transferred via hotsync to my 700P and all seems to be working fine with that platform.  \r\n\r\nNow I’ve got to get my desktop version to give me the same answers.  How do I update my EFB-Pro Desktop version to show the same takeoff and landing parameters that I get on my 700P?\r\n\r\nAs of now, the 700P gives me Static torque, in addition to the standard info, but my desktop doesn’t provide the Static torque information.', 'Nov1wc', NULL, 'Vua61Uu3PR', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '8-6-2007-08:45', 'CLOSED', '0', 'moertl@n777vc.com', NULL, NULL, '0', 'em', '39', '13', 'Staff', NULL, 'Account Problem/ Performance Innaccuracy', '1181313908', '1', '1182482103', 'CAVU-  I just spoke with you regarding this high-tech way of reaching you for assistance.  You said that you changed my email so that I can register, but I have neither received an email from you nor can I access my account to set up a \"ticket.\"  The website still says I must follow the phantom email link and register.  \r\nMy problem is that your software (EFB Pro) has been 600+ feet in error on performance calculations and I would like to know why we should keep this program when we get such large errors and have to wait for 3 days to reach you.  I spoke to a nice woman yesterday who apologized about this, saying that there was a family emergency that precluded CAVU (anyone) from contacting me between Tuesday and Friday and then to a gentlemen today who said they were \"out of town\" for a few days.  I am considering discussing the issue of customer service and the performance accuracy of CAVU with my peers on NBAA Airmail and ProPilot Forums soon.  I am sure many would find this quite interesting.  Anyway, because I cannot create a \"ticket,\" below are the parameters that were entered into the FMS, CAVU, and tab data and the results.  Please do not send me an email or call me and say I need to open a \"ticket.\"  I\'ve tried, just forward this to wherever you need to.\r\nKAPF CAVU\r\nWind 110/05\r\nTemp 25c\r\nPSI 30.02\r\nField El. 0\r\nRunway Length/# 5000 - 05\r\n \r\nResults\r\nN1 94%\r\nMax Wgt Climb 23500\r\nT/0 Trim 9 Deg (I got 9.4% once, and that is OUT of limits)\r\nMax Wt Runway  20564\r\nV1 122 VR 133 V2 140\r\nTO Distance 5285\'\r\n \r\nFMS TO Dist 4632\'\r\nTab Data 4650\'\r\nThis is for a LJ60 with a BOW of 15,200.\r\nDavid Moertl\r\nCaptain, LJ60\r\nThe VenCom Group, Inc.\r\n262-893-6979', 'vfo', NULL, 'VDTHVt2wH4', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '13-6-2007-11:07', 'CLOSED', '0', 'dan@danair.com', NULL, NULL, '0', 'hd', '40', '11', 'Staff', NULL, 'Signature Line', '1181754462', '0', '1183644660', 'The signature line is too far up on the label and wastes about 8 lines of text. At the very bottom of the label is desired. Also there is no way of knowing that the text is going to shift to a second label without the trial and error of printing....which wastes expensive labels. Can these problems be solved or is there a way to modify the database using desktop manager?', 'danair', NULL, 'ytu2KmGm2Q', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '14-6-2007-09:48', 'CLOSED', '0', 'n500de@aol.com', NULL, NULL, '0', 'hd', '41', '1', 'Staff', NULL, 't/o vs alt t/o', '1181836096', '0', '1181916371', 'When running the initial performance calculation and you get to the end of the calculations for performance , the numbers you get for t/o and alt t/o are the same. If you use the back button and then switch the selection you can get a different number. When the selection first comes up, it shows the selection for t/o. If you deselect t/o then select it immediatley it will give you a differne tresult then if you did not  select it twice.\r\nAlso, are the flaps 22 performance supposed to be more restrictive then a flaps 9 takeoff? The runway limit is better but the climb limit is more restrictive then if you just used flaps9. Thanks, Joey 704-500-9539', 'joeymeier', NULL, '5NAPqMPO46', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('2', 'CREATED', '14-6-2007-12:59', 'CLOSED', '0', 'mike@hofmannhomes.com', NULL, NULL, '0', 'hd', '42', '1', 'Staff', NULL, 'Missing Data', '1181847576', '0', '1182437931', 'We have just upgraded to v10.2 and the aircraft and airport data is not in the software anymore.  We followed the instructions that were included with the upgrade disk.  How do we get that data back into the PDA?', 'ccrjet', NULL, 'suqbK9KI7R', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '18-6-2007-10:45', 'CLOSED', '0', 'N500DE@aol.com', NULL, NULL, '0', 'em', '43', '13', 'Staff', NULL, 'EFB-Pro for EMB145', '1182185108', '0', '1182435014', 'The update works fine. Came across another issue. When performing different  \r\ncalculations at the same runway for different temperatures, we find that the  \r\nresult seems to be backwards.  That is , the higher temp produces a higher  \r\nallowable weight. Referring to the charts, it seems it should result in a lower  \r\nweight. \r\n\r\n\r\n\r\n************************************** See what\'s free at http://www.aol.com.\n', 'joeymeier', NULL, 'RByPdR1mrb', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '21-6-2007-16:38', 'CLOSED', '0', 'n500de@aol.com', NULL, NULL, '0', 'hd', '44', '1', 'Staff', NULL, '#1 flaps 22 temp issue......#2 crew name printing', '1182465523', '0', '1182876463', 'Hello and good Afternnon. ..This issue is for Champion Air N 138DE. After doing several sample problems, there might be an issue with our flaps 22 temp correction. If you do several different temps for a sea level airport, 5100 ft runway , flaps 22,It seems the higher temp should yield a lower weight for the current runway. Instead, The higher temp yields a higher takeoff weight for the given runway. The flaps 9 works great. Maybe I am all screwed up.....\r\n\r\nSecondly, When I enter the current crew names into the flight plan/W/B area, is there a way to get that info to print with the W/B or Takeoff data?', 'joeymeier', NULL, 'o2C6d9v6nH', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '25-6-2007-14:45', 'CLOSED', '0', 'kevans@fischerproperties.com', NULL, NULL, '0', 'hd', '45', '2', 'Staff', NULL, 'kwik download', '1182804304', '0', '1182873889', 'I downloaded the file and when I put in the password the OK doesn’t highlight so it can’t be activated.', 'kevans', NULL, 'jAtYTqHqmB', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '26-6-2007-10:00', 'CLOSED', '0', 'moertl@n777vc.com', NULL, NULL, '0', 'em', '46', '13', 'Staff', NULL, 'Max Wt Issue/etc', '1182873604', '1', '1183341611', 'CAVU-  We have the performance aspect of the software working reasonably well but have a couple of questions on other aspects.\r\n \r\n#1- The FAA requires us (when flying Part 135) to send our weight and balance numbers \"somewhere retrievable outside of the aircraft.\"  I have been using the email function of the weight and balance program for this (especially on quick turns) but have a problem...our paperwork (per the FAA) requires the Max Allowable Takeoff weight to be included.  This weight is the \"limiting weight\" for the runway, climb, etc. that is found by using your performance program.  Most times we do have a limiting weight lighter than the Max Weight for the aircraft.  The problem is that your program will only email the Max Weight of the aircraft (23,500lbs) even when the performance program is run and a lighter Allowable Max Weight is found by the program.  How do we get the program to send the proper limiting weight via the email function?  If we cannot get the limiting weight, that aspect of the program is basically useless to us and it was one of the reasons we bought the program in the\r\n first place so is quite important to us.\r\n \r\n#2- When using your performance software it comes up with a stab trim number of 9% almost every time.  Example of today is that the Learjet wt/bal program came up with 6.7% and your program came up with 9%.  9% is at or exceeds the aft limits of the t.o. trim envelope.  We receive the Takeoff warning horn when we set the trim to 9%, disallowing a takeoff with that setting.  You can set just about any normal ops scenario and it will come up 9% on your program.  BTW-  I sent a question to you regarding this issue 3 weeks ago.\r\n \r\n#3-  As in #2, the N1\'s are often 3%-4% higher on your program than the FADEC sets for takeoff.  Do we decipher that we have faulty FADEC\'s or do we not rely on the software for this issue?  \r\n \r\nWe need to make sure that your performance program is correct for safety issues.  Having a disparity between programs and from the FADEC\'s raises questions on our part as to the accuracy of the program.  Once again, I would urge you to set up a customer service phone number as 1,2, and 3 weeks \"waiting time\" to receive a reply to our questions is simply  too long.  We are out in the field and need answers sooner than later.\r\n \r\nDavid Moertl\r\nCaptain, Learjet 60\r\nThe VenCom Group, Inc.\r\n262-893-6979', 'vfo', NULL, 'omX5htY33Z', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '28-6-2007-09:30', 'CLOSED', '0', 'moertl@n777vc.com', NULL, NULL, '0', 'em', '47', '13', 'Staff', NULL, 'Change in Max Wt', '1183044606', '0', '1183643483', 'CAVU-  In using the EFB Pro we have found another parameter that we don\'t understand.  When we enter the wx/limits info into the program and click the performance tab and follow it to it\'s conclusion we arrive at a limiting (max) takeoff weight and takeoff distance for the given conditions.  Then, when we enter in the wt/bal info and go back to performance, we come up with a different limiting (max) takeoff weight and required distance.  Below is a specific example:\r\n\r\nKBOS Temp 30c, elevation 17\', length 7000\', rw27, barometric press 29.84. Dry APR flap 20 Ice Off\r\n\r\nResult is 23500 max t.o. weight with a distance of 6183\'.\r\n\r\nBy adding in Weight and Balance:  2-184lb males in rear seats, no baggage, wings 2800 lbs, fuesalage 1700 lbs.\r\n\r\nResult becomes: 23446 max t.o. weight with a distance of 4464\'.\r\n\r\nWhy does both the max t.o. wt and distance change by loading the aircraft?\r\n\r\nDavid Moertl\r\nCaptain, Learjet 60\r\nThe VenCom Group, Inc.\r\n262-893-6979', 'vfo', NULL, 'nxJsxw2FDa', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '2-7-2007-13:39', 'CLOSED', '0', 'gbgrahn@hotmail.com', NULL, NULL, '0', 'hd', '48', '1', 'Staff', NULL, 'StyleTap Version', '1183405141', '1', '1183409326', 'StyleTap zip file will not extract...continues to say there are no files in the zip file...\r\n\r\n\r\n', 'gbgrahn', NULL, 'sawjvDXRh5', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('4', 'CREATED', '2-7-2007-18:34', 'CLOSED', '0', 'n500de@aol.com', NULL, NULL, '0', 'hd', '49', '1', 'Staff', NULL, 'Adding company  name to W/B', '1183422879', '0', '1183640197', 'As usual , you guys rock........( I have teenagers that say that). All of the updates have been great. I ( along with the Fed that is asking us to do this) would like to add our company name to the weight and balance page. We just did the update last time to add our crew names. The company name is..CHAMPION AIR....Thanks!. Joey', 'joeymeier', NULL, 'MBsi1DMI5O', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '4-7-2007-14:24', 'CLOSED', '0', 'mmalone@maloneaircharter.com', NULL, NULL, '0', 'hd', '50', '3', 'Staff', NULL, 'Kwik & PDA Help', '1183580655', '0', '1183642156', 'I have to things I cannot get past.\r\n\r\n1. Installed the Quote on Desktop, entered all user info, appears to work with exception of the Kwik info.  Each time I enter an identifer and press find I get an error message that reads, \"CASL stack overflow error\"\r\n\r\n2. Installed the Quote Styletap on my T Mobile Dash Phone.  Attempted to enter the user info but it work let me past this screen.  The user name continues to default to the following, \"6BTMDW456Y\".  I thought I should change to either, \"smalone or mmalone\" as reflected on the envelope but this is not being accepted.\r\n\r\nHelp...', 'maloneair', NULL, 'JB96FoP70N', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '9-7-2007-04:25', 'CLOSED', '0', 'indypaul@mweb.com.na', NULL, NULL, '0', 'hd', '51', '1', 'Staff', NULL, 'Performance', '1183976709', '0', '1188935502', '\r\nWe seem to miss the following figures on our performance  software for our F900B:\r\n\r\n1) VMBE 2) Take-off attitude 3) acceleration at brake release (g’s) 4) Take-off acceleration time to 80 kts or 100 kts 5) Flap retraction speed (VFR)\r\n\r\nPlease let us nkow if there is something we are not doing or if you do not have these in your software.  ', 'Paul', NULL, '43edf3u0a7', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '16-7-2007-12:55', 'CLOSED', '0', 'jmontgomery@ssg.petsmart.com', NULL, NULL, '0', 'hd', '52', '1', 'Staff', NULL, 'New CD', '1184612146', '0', '1184938789', 'Received the new CD with the lastest updates, removed old program files before installing new version. Installed ok, but when I checked the perfomance for aircraft N1987, it would not calculate. Run the same performance profile for N1999 and it worked correctly? The CD release is petsmart 7-4-07. The installation is on a desktop XP.', 'petsmart1', NULL, 'QPw8DudLty', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '18-7-2007-14:56', 'CLOSED', '0', 'tom@tomgorski.com', NULL, NULL, '0', 'hd', '53', '1', 'Staff', NULL, 'Cannot send email from EFB Pro', '1184792187', '1', '1184879714', 'Here is the error screen I get when trying to  send email:\r\nhttp://tomgorski.com/bin/error-501.JPG\r\n\r\nAs you can see, all I did was change the name of the email TO address.\r\nhttp://tomgorski.com/bin/smtp.JPG\r\n\r\nSincerely,\r\n\r\nThomas Gorski\r\n503 551-1700', 'hwyc01c', NULL, 'CCKDLjvAX8', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '18-7-2007-15:00', 'CLOSED', '0', 'tom@tomgorski.com', NULL, NULL, '0', 'hd', '54', '1', 'Staff', NULL, 'Screen Text - Unable to Enter Data', '1184792444', '1', '1184792444', 'Can you tell me what I must do to fix this problem? When I launch EFB PRO from my flash card, I get a screen where the text is too large, and where I cannot enter data. Please see the snapshot of the screen problem.\r\nhttp://tomgorski.com/bin/EFB_PRO_Screen.JPG\r\n\r\nSincerely,\r\n\r\nThomas Gorski\r\n503 551-1700\r\ntom@tomgorski.com', 'hwyc01c', NULL, 'Lm85gtuBet', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '19-7-2007-11:30', 'DELETED', '0', 'tom@tomgorski.com', NULL, NULL, '0', 'em', '55', '13', 'Staff', NULL, 'RE: Error during email send attempt', '1184866215', '1', '1184866215', 'Thank You!\r\n \r\nTomG\r\n\r\n  _____  \r\n\r\nFrom: Support [mailto:support@cavucompanies.com] \r\nSent: Thursday, July 19, 2007 7:17 AM\r\nTo: tom@tomgorski.com\r\nSubject: Re: Error during email send attempt\r\n\r\n\r\nThe HOTPOP website has been down for almost a week.  We\'ll be in touch\r\nshortly with a work-around.\r\n \r\nCAVU\r\n \r\nPS You can only respond to this email if your are registered on the Support\r\nTicket site.\n', 'hwyc01c', NULL, 'wWONqmpe8F', NULL, '0');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '20-7-2007-14:24', 'CLOSED', '0', 'tom@tomgorski.com', NULL, NULL, '0', 'hd', '56', '1', 'Staff', NULL, 'Unusable Screen', '1184963060', '1', '1184963162', 'When I run EFB Pro I get the following screen:\r\nhttp://tomgorski.com/bin/EFB_PRO_Screen.JPG\r\nThe screen I get does not permit me to enter data, and the text is too large.\r\n\r\nSincerely,\r\n\r\nFor Dick Willard N64TF, N28MJ\r\nThomas Gorski\r\n', 'hwyc01c', NULL, 'sA8BvuajcB', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '30-7-2007-10:11', 'CLOSED', '0', 'david@flysuperior.com', NULL, NULL, '0', 'hd', '57', '1', 'Staff', NULL, 'LJ35', '1185811868', '0', '1185888205', 'Please give me a call.  I have sent two of these requests and heard nothing from you.\r\n\r\nI still have a product that I can’t really use.  Our company Amex has been charged an additional $15.00 and I’m not at all sure what that is for.\r\n\r\nMy contact # at work is 541 842 2745 or my cell is 541 301 6507.\r\n\r\nThank you, \r\n\r\nDavid Claussen\r\nChief Pilot\r\nSuperior Air Charter', 'dlc4969', NULL, 'oWdtqMcgPO', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '30-7-2007-15:03', 'CLOSED', '0', 'gcman1@bellsouth.net', NULL, NULL, '0', 'hd', '58', '1', 'Staff', NULL, 'Desktop install', '1185829410', '0', '1185887892', 'I copied all files into EFP Pro folder and clicked on Desktop Install Setup and was prompted for password. I typed in password you supplied but the OK button remains gray and I cannot enter the password with OK button or enter key', 'gcman1', NULL, 'JL7uVjTH3R', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '1-8-2007-13:45', 'CLOSED', '0', 'tom@tomgorski.com', NULL, NULL, '0', 'hd', '59', '1', 'Staff', NULL, 'EFB-PRO will not print - PC prints ok from other applications', '1185997510', '1', '1186102805', 'I am getting ready for a flight, and calculated a performance problem with EFB-PRO. When I click the \"Print\" button nothing happens. This is very frustrating, and there is no one on the phone to call for help. \r\n\r\nSincerely,\r\n\r\nTom\r\ncc: to Dick Willard', 'hwyc01c', NULL, 'dibm8m1xfr', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '1-8-2007-13:55', 'CLOSED', '0', 'tom@tomgorski.com', NULL, NULL, '0', 'hd', '60', '13', 'Staff', NULL, 'To Login you must activate your account', '1185998139', '0', '1186509577', 'I am trying to post a message on the Support Forum, and when I go to login, I get the message \"To Login You Must Activate Your Account.\"\r\n\r\nThere is no telephone support for this issue.\r\n\r\nAlso, I cannot send email as advertised. Being able to send email, and being able to have good customer service are two of the reasons why I recommended to my DO that purchasing this product was a good idea.\r\n\r\nTom', 'hwyc01c', NULL, 'eSxv3ZwsZB', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '2-8-2007-12:32', 'CLOSED', '0', 'tom@tomgorski.com', NULL, NULL, '0', 'hd', '61', '1', 'Staff', NULL, 'No Support', '1186079526', '1', '1186102808', 'We are disappointed with technical issues surrounding the EFB-PRO product. For the amount of money we paid, we expected a bit more.', 'hwyc01c', NULL, 'CO95EfL0oa', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '2-8-2007-17:15', 'CLOSED', '0', 'moertl@n777vc.com', NULL, NULL, '0', 'em', '62', '13', 'Staff', NULL, 'Treo Problem', '1186096503', '0', '1186407014', '1.  After doing the Sprint Treo update on my 700p, the CAVU program defaults to the User Information page and won\'t let me get passed it.  I have Hotsync\'d many times with no improvement.\r\n  2.  I am still waiting to hear if you have fixed the email issue that I sent 2 months ago.  To remind you, the MTOW is always 23,500 when emailed even if the MATOW for the runway, temp, alt, etc is lower.  We need the MATW emailed per our opspecs.  We now have to email TWICE.  You were \"looking into it\" and were going to get back to me.\r\n  3.  Before the program went caput, after updating with your new program, the trim went from always 9.0 to 8.8, still far from the Bomb. program and the takeoff numbers went back to 500lbs off.  Please send a reliable, easy to install fix.\r\n  David Moertl\r\n  Captain, Learjet60\r\n  The VenCom Group, Inc.\r\n  262-893-6979\r\n\r\n\n', 'vfo', NULL, '5kQvA954rn', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '3-8-2007-21:15', 'CLOSED', '0', 'moertl@n777vc.com', NULL, NULL, '0', 'em', '63', '13', 'Staff', NULL, 'Re: LR60 update', '1186197302', '1', '1186445711', 'OK.  I made sure that my hotsync said DM\'s Treo.  I reran your program.  When I did the setup.exe the thing kept saying that all the files were read only.  I wasn\'t able to change anything because the winzip thing was running.  Then the log generated about 50 messages regarding \"unable to download CDI CASL.\"  The program DOES NOT WORK ON MY TREO.  Just let me talk to a real person on this.  We are in the field trying to work, not diagnose computer mumbojumbo.  NBAA Airmail is a great format to ask questions about the customer service of your company and correspond on vendors with other companies that are in the market for this product.  I did notice CAVU on it about a month before we purchased this prize.  I, the customer, am asking you, the retainee of our money, for help from a person for about the 20th time.  Please help us out.  Right now there is no way that I can recommend your product due to your customer service practices.  This is ridiculous.  If I was a computer\r\n tech perhaps this would be easy but I am not and that is why we bought this product...so the experts in the respective field could help us.  \r\n  DM\r\n\r\nSupport &lt;support@cavucompanies.com&gt; wrote:\r\n          Run the setup.exe file within the zip file\r\n\r\n\r\n\n', 'vfo', NULL, 'j5QkYbMHnA', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '4-8-2007-10:53', 'CLOSED', '0', 'midage56@gmail.com', NULL, NULL, '0', 'hd', '64', '1', 'Staff', NULL, 'Installation of Multiple EFB Pro programs', '1186246417', '1', '1186509613', 'From the installation disks (using AUTO RUN) how do I install more than one EFB program. We have EFB for our G 100 and the G-150. When I try to load the G-150 the modify, delete, repair screen comes up and those are not one fo the options I want? What do I do?', 'danwpenn', NULL, 'ayo2IPfnAn', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '7-8-2007-13:30', 'CLOSED', '0', 'tom@tomgorski.com', NULL, NULL, '0', 'em', '65', '13', 'Staff', NULL, 'EFB Pro', '1186515019', '1', '1186515019', 'Dick,\r\n\r\nWhen I spoke with the sales rep from the FBO in Columbus Ohio, he said the\r\napplication can be run on a flash drive. He did not say that cavucompanies\r\nwill not support the application if it is run on a flash drive. If the\r\nsalesman were to have said that, I would never have recommended the product.\r\nThe salesman\'s omission is what convinced me it would work for us.\r\n\r\nThe anonymous person who sent the email below said: \"During the first 30\r\ndays all users can get their questions answered through the sales line.\r\nYour current thread is well beyond that time frame.\"\r\n\r\nMy current thread began on July 18th. Today is August 7th. I installed and\r\nran this application the first time on July 18th 2007. I have not been using\r\nthe product for 30 days yet. \r\n\r\nIf the application is not supported on flash drives, it is of no use to me. \r\n\r\nI suggest we return at least the 64TF version for a refund. Ryan likes the\r\nperformance numbers, but he is having trouble with the weight and balance,\r\nand nobody can send emails.\r\n\r\nTom \r\n\r\n-----Original Message-----\r\nFrom: Support Team [mailto:support@cavucompanies.com] \r\nSent: Tuesday, August 07, 2007 11:00 AM\r\nTo: tom@tomgorski.com\r\nSubject: {100-60} RE: To Login you must activate your account\r\n\r\nSir,\r\n\r\nYou have basic support.  During the first 30 days all users can get their\r\nquestions answered through the sales line.  Your current thread is well\r\nbeyond that time frame.\r\n\r\nApparently you have found a link within our website that still points to the\r\nold support forum.  I don\'t understand your insistence that the support\r\nforum is still active, it is not.  All the articles where transferred to the\r\nknowledge base of this site.\r\n\r\nPer your email issue, we have asked you repeatedly for the specifics of the\r\nerror, but you just keep responding on how it doesn\'t work, which doesn\'t\r\nhelp us at all.  I suggest you read the article on Carrier Codes.  The\r\nprogram is not supported on flash cards. never has been; though it may\r\noperate, we do not support it.  The sales department does not offer that\r\ncapability as a feature, so I \'m not sure where you got that info., perhaps\r\nyou just assumed it would work off a flash card.  The email capability\r\nthrough a laptop actually becomes more difficult (firewalls etc) than\r\nthrough a cell phone.  \r\n\r\n\r\n\r\nThanks for using the help desk, if you have any further difficulties or are\r\nrequired to respond to your request, please login to the help desk\r\n\r\n_______________________________________________\r\n\r\nWas this response helpful? We would be grateful if you would submit a short\r\nrating for this response as part of our satisfaction monitoring.\r\n\r\nhttp://cavucompanies.com/helpdesk/pdesk.cgi?do=rate_response&nid=141&key=XqL\r\n4pkceOs\r\n\r\n\r\nView Your Ticket Online:\r\nhttp://cavucompanies.com/helpdesk/pdesk.cgi?do=track_call&id=60&key=eSxv3Zws\r\nZB\r\n_______________________________________________\r\n\r\nThank you,\r\n\r\nHelp Desk \r\n \r\n\n', 'hwyc01c', NULL, 'Qfrr4gZk1u', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '7-8-2007-14:48', 'CLOSED', '0', 'RSCHOFIELD@JUNO.COM', NULL, NULL, '0', 'hd', '66', '7', 'Staff', NULL, 'PRACTICAL TEST TRACKING RECORD', '1186519726', '0', '1186598842', 'I entered a failed flight test and then retested the applicant and the pilot passed.  I entered the first with a pink slip and the second with a temporary.  When I print the records out it shows both tests but both are shown as unsat.  Also, I can’t figure out how to go back and amend any data, e.g. name mispelling, etc.  Can that be done?  I’ve tried to delete a record and start over but it seems the data is stored somewhere and I can’t get the data out.\r\n\r\nWhat am I doing incorrectly?\r\n\r\nThanks', 'rschofield', NULL, 'isd5Mfi6Iu', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '9-8-2007-15:21', 'CLOSED', '0', 'jmontgomery@ssg.petsmart.com', NULL, NULL, '0', 'hd', '67', '1', 'Staff', NULL, 'Disk', '1186694478', '0', '1186776935', 'Thanks for returning the extra disk! So far no problems with current revision.\r\nRegards,\r\nJeff', 'petsmart1', NULL, '9EY5aMWrj7', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('4', 'CREATED', '15-8-2007-12:22', 'CLOSED', '0', 'david@flysuperior.com', NULL, NULL, '0', 'hd', '68', '1', 'Staff', NULL, 'cg envelope', '1187202124', '0', '1187205860', 'Hello,\r\n\r\nWe have Lear Jet S/N 35-280 which is a Lear 35A.  It has Raisbeck locker and Avcon Fins.  We have the increased gross take off (19,600#) and landing weight (16,000#).\r\n\r\nI ran the following weight and balance problem.\r\n\r\nBOW                                     11100\r\nFUSELAGE                               1340\r\nWINGS                                    2508\r\nTIPS                                       2390\r\nSEATS 1,3                                340\r\nSEATS 4,5                                340\r\nSEATS 6,7                                340\r\nSEAT 8                                     170\r\nBAGS                                       150\r\n\r\nThe program then gives the correct weight of 18,698# and the correct % MAC of 21.9%.  However, when you go to the graph you get a message that says the CG is too far aft and no graph.\r\n\r\nI hope this is enough information.  When you get this fixed, I would like a new CD with the completed program rather than an email fix.\r\n\r\nThanks for your help.\r\n\r\nDavid Claussen\r\nChief Pilot\r\nSuperior Air Charter\r\n541-301-6507', 'davidc', NULL, 'ywJJR8JkfB', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '15-8-2007-12:43', 'CLOSED', '0', 'david@flysuperior.com', NULL, NULL, '0', 'hd', '69', '1', 'Staff', NULL, 'T/O N1', '1187203400', '0', '1188935375', 'Hello Again,\r\n\r\nI have also run a problem with an airport at 3000’ MSL and 80F, the program give a T/O  N1 of 93.9% the POH says 95.4%.  This aircraft has TR4000 thrust reversers.\r\n\r\nSee ID68 for coordination. That message has all of the other information on this airplane.\r\n\r\nDavid Claussen\r\nChief Pilot \r\nSuperior Air Charter\r\n541-301-6507', 'davidc', NULL, 'PUliDi7mE0', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '22-8-2007-08:48', 'CLOSED', '0', 'dstjohn@whitesellcorp.com', NULL, NULL, '0', 'hd', '70', '1', 'Staff', NULL, 'File Transfer', '1187794134', '0', '1190137188', 'I’m an EFB-Pro Falcon 200 user.  I have it loaded into a Treo 650.  Worked fine until I upgraded to a Tablet PC running Windows XP Tablet Edition, now the Hot Sync function doesn’t work.  Not your issue, Palm Treo doesn’t support  Windows XP Tablet Edition.\r\n \r\nAnyway, I see on your web-site that \"Now supported on Windows Mobile 5.0 for Smartphone (Motorola Q, Samsung BlackJack and the T-Mobile Dash. Requires StyleTap).\"  \r\n \r\nI was wondering if you have had any issues with the Windows Mobile.  Also, need to know if I will have problems transferring the files to Windows Mobile.\r\n \r\nAlso, would like to know if there are any updates to the Falcon 200.  When I renewed last year I was told there was, but have not received them.', 'dstjohn', NULL, 'IYWFEVXfl0', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '22-8-2007-13:52', 'CLOSED', '0', 'gcman1@bellsouth.net', NULL, NULL, '0', 'hd', '71', '1', 'Staff', NULL, 'Hawker 800 Takeoff Distance', '1187812362', '1', '1188322217', 'The program is not computing and displaying a takeoff distance for the Hawkers 800. The Hawker 800XP programs is computing and displaying this data.', 'gcman1', NULL, 'wxKRrSG6yO', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '27-8-2007-14:09', 'CLOSED', '0', 'gcman1@bellsouth.net', NULL, NULL, '0', 'hd', '72', '1', 'Staff', NULL, 'CCE CAVU 800/800XP TOLD Discrepancies', '1188245378', '0', '1188328769', 'I have replied to your email with detailed sample TOLD card data run from our CAVU Hawker 800 and 800XP programs. I sent them vai email because your forum will not support .doc files from microsoft word. The TOLD data as previously reported to you for the Hawker 800 program is missing any and all takeoff distance data for any and all configurations and the computed Max Field weights are highly questionable. According to your program, the straight 800 can takeoff from short runways (4000’) with thousands of lbs more gross weight. Please have someone call me immediately.\r\n\r\nGerry Cash', 'gcman1', NULL, 'dqv5b8aLkt', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '27-8-2007-16:04', 'CLOSED', '0', 'gcman1@bellsouth.net', NULL, NULL, '0', 'hd', '73', '1', 'Staff', NULL, 'CD Replacement', '1188252290', '0', '1188317129', 'Jim in sales has been working with me in trying to get the programs we purchased up and running. He emailed me a patch for our palm pilots a couple of weeks ago to convert them to the new format (the performance page with the new buttons). He promised to send me a new CD with all of the programs with the new format (4 aircraft palms N861CE,N862CE,N863CE,N864CE all with accuqwik, Palmpilot all users, and desktop pc install) but I never got it. When you resolve the issues we have open on the 800XP and 800 programs (I think that is ticket #71 and 72) would you please send me the updated cd at \r\n\r\nGerry Cash\r\n2205 Trilleck Drive\r\nKennesaw, GA 30152\r\n\r\nThanks', 'gcman1', NULL, 'oLnvvjXetQ', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '5-9-2007-07:07', 'CLOSED', '0', 'ron.donahue@verizon.net', NULL, NULL, '0', 'hd', '74', '1', 'Staff', NULL, 'EFB-Pro on Palm', '1188997630', '0', '1189095805', 'I purchased EFB-Pro yesterday I have it installed on my desktop and Palm despite having confirmed ALL parameters I get different answers to the W&B problem. It appears the desktop is correct as the Palm shows the AC way out of forward CG;\r\n\r\n            Desktop            589.0 (28.8% MAC)\r\n\r\n \r\n\r\n            Palm                571.5 (13.2% MAC)\r\n\r\nOn your Priority which is highest priority 1 or 5 ?\r\n\r\n \r\n\r\n', 'ronahue', NULL, 'xFDA00ALa1', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '7-9-2007-08:33', 'CLOSED', '0', 'ron.donahue@verizon.net', NULL, NULL, '0', 'hd', '75', '1', 'Staff', NULL, 'Send W&B and Climb Brake limits', '1189175610', '0', '1189177349', '1) When I attempt to send (email) a W&B I get error 220 and no email is sent.\r\n\r\n2) When i run a performance I get \"Mac T/O Wgt Climb 42,000\"\r\n\r\n\"Mac T/O Wgt Brake 44,000\"\r\n\r\nThe Max Gross T/O weight for the CL-300 is 38,850 is this normal or is something wrong', 'ronahue', NULL, 'kZN7kSTi3S', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '14-9-2007-09:16', 'CLOSED', '0', 'gcman1@bellsouth.net', NULL, NULL, '0', 'hd', '76', '1', 'Staff', NULL, 'Hawker 800 TR Performance', '1189783017', '1', '1190349902', 'Please reference our previous disagreements about the accuracy of the 800 performance data. The 800TR calculations are way too high for the following conditions: Field elev sea level, temp 15 deg C Pressure standard 29.92 runway length 4000 Dry Runway flaps 15 Ice off\r\nCAVU calulates Max weight field 23378\r\n\r\nULTRANAV calculates Max weight field 22087\r\n\r\nI just returned from Hawker recurrent training and presented this problem to the performance class and 12 students and 2 instructors calculated from the aircraft performance charts\r\n\r\nAverage Max weight field 22000 (the range of answers were from 19900 to 22100)\r\n\r\nDuring our previous requests, you also said you would send an updated corrected CD of our purchased programs since the earlier CD you sent us was corrupted. We haven’t received the CD.\r\n\r\nYour solution to the above incorrect errors in the performance program was to state that the \"charts appear to be running normally\". Well, we cannot use data from your programs that would put us over 1000 lbs too heavby for the runway.\r\n\r\nPlease fix this problem and let me know what the solution is so that our pilots can use CAVU with confidence or refund me the money we paid in good faith and I will return your CD and delete all programs from laptops and palm pilots. Of course we will have 4 new palm pilots we purchased specifically to run your programs. I’ll be glad to send them to you at our cost and I’ll even pay for the shipping\r\n\r\nGerry Cash', 'gcman1', NULL, 'FdKKjYwt6D', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('2', 'CREATED', '14-9-2007-10:46', 'CLOSED', '0', 'greg_rose@sbcglobal.net', NULL, NULL, '0', 'hd', '77', '1', 'Staff', NULL, 'wet runway calculation', '1189788388', '0', '1190138796', 'Trying to get wet runway info.  When I click the wet runway icon and calculate nothing happens.\r\nTrying to find out if we can do Kremling CO Elevation 7440 runway 5440 to CYBL 348 msl 5000 runway lenght with two hour s fuel (takeoff wieght approx 22000)', 'bj400xp', NULL, 'lbUoE54xUL', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('2', 'CREATED', '15-9-2007-08:13', 'CLOSED', '0', 'pilot4u@ican.net', NULL, NULL, '0', 'hd', '78', '1', 'Staff', NULL, 'data received not complete', '1189865618', '1', '1190141112', 'James MacDonald from our company Starlink Aviation showed me the invoice (#6339) with charges to one (1) EFB-Pro Elect Flight Bag, two (2) jet database and two (2) standards weight module.\r\n\r\nWhen I installed the software it created a Starlink directory and files for 850Xp. When I run the software and select an aircraft, I can only see one aircraft C-GCGT.\r\n\r\nCan you tell me what I am doing wrong or if there is files missing?\r\n\r\nYou can reach me via the phone at 45-962-5820 or my cell 514-802-5820 or via email pilot4u@ican.net and/or rpetit@starlinkaviation.com. Thanks for your help and support.\r\n\r\nRichard Petit\r\nEFB Manager\r\nStarlink Aviation   ', 'univair', NULL, 'h38mqaIUNL', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('5', 'CREATED', '15-9-2007-08:15', 'CLOSED', '0', 'ron.donahue@verizon.net', NULL, NULL, '0', 'hd', '79', '1', 'Staff', NULL, 'email setup', '1189865724', '1', '1190250904', 'I have followed the instructions to set up email of W&B on the PC version of EFB-Pro I entered my server (incoming@verizon.net) encoded my passwords and entered the send to field and confirm port 25\r\n\r\nThe program says the email was sent but they never arrive in my inbox. Any suggestions?\r\n\r\nI have not attepmted to change the settings on my Palm so it still works fine. When I get the PC working I will change my Palm settings\r\n\r\nRon Donahue\r\n508 423-1703\r\nron.donahue@verizon.net', 'ronahue', NULL, '1vngZ2gYXR', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '21-9-2007-08:45', 'CLOSED', '0', 'ron.donahue@verizon.net', NULL, '1191331983', '0', 'em', '80', '13', 'Staff', NULL, 'RE: New WBMail file', '1190385904', '0', '1191331570', 'I followed your instructions but I still get \"error 220\" when I send a\r\ndesktop email, the palm works fine.\r\n\r\n \r\n\r\nRon Donahue \r\n\r\n508 423-1703\r\n\r\nronahue@verizon.net\r\n\r\n \r\n\r\n  _____  \r\n\r\nFrom: Support [mailto:support@cavucompanies.com] \r\nSent: Thursday, September 20, 2007 11:29\r\nTo: Ronald Donahue\r\nSubject: New WBMail file\r\n\r\n \r\n\r\nCopy this file into your C:\\Program Files\\EFB-Pro\\&lt;username&gt;\\ folder.  This\r\nis the new file, but you need to be using the new format for EFB-Pro (the\r\nperformance charts do not appear, just 4 large buttons, Takeoff, Dry Runway\r\netc.)  IF you don\'t have this version, let me know, and will get you set up.\r\n\r\n \r\n\r\n \r\n\n', 'ronahue', NULL, '0c1e4V5DLn', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '21-9-2007-12:15', 'CLOSED', '0', 'dstjohn@whitesellcorp.com', NULL, NULL, '0', 'em', '81', '13', 'Staff', NULL, 'Fwd: Re: EFB-Pro for Falcon 200 on Destop', '1190398504', '1', '1190398504', '\n\n&gt;&gt;&gt; David St. John 9/20/2007 8:44 AM &gt;&gt;&gt;\nHave installed both the Desktop and Palm.\n\nOn both the Desktop and Palm, on the \"Weight and Balance for N200FJ\" I get =\n\"CF too FWD\" and on the \"PERFORMANCE-CONFIGURATION\" (Takeoff, Dry Runway, F=\nlaps 5, Ice off) when I click continue ... noting happens.\n\n&gt;&gt;&gt; \"CAVU Sales\" &lt;sales@cavucompanies.com&gt; 9/19/2007 10:42 AM &gt;&gt;&gt;\nInstructions for installing EFB program with an aircraft database onto your=\n Desktop.\n\n1. Turn off anti-virus software. \n2. Create a folder within C:\\Program Files called EFB-Pro\n3. Save this attachment within that folder.\n4. Install EFB software by either A) extracting the files within the saved =\nzip file and then double clicking the SETUP.EXE or B) click on INSTALL with=\nin Winzip. \n    The unlock code is  ES6689 (enter in caps)\n\n5. Three shortcut icons will be placed on your desktop.  \n\nHere are the quick start instructions:\n\nTHERE IS A MANUAL ON OUR WEBSITE www.cavucompanies.com &gt; Catalogs/Manuals &gt;=\n EFB-PRO\n\nThis product comes with 30 days support.  To initiate a support request: Go=\n to our website, www.CAVUcompanies.com and select the Support Ticket button=\n on the left margin of the screen.  Historic tracking will be provided.\n\n\nQuick-Start Instructions\n\nTo run a SID gradient problem, (manual is online at www.cavucompanies.com)\n\n  SID 460ft/nm to 14000\n\n  Field Elev  7800\n\n  Temp 0C\n\n  Headwind 0\n\n  Runway 7003\n\n  Slope 0\n\n1)  Go to Function &gt; Required Gradient.  On page for WITH DP, enter 460 in=\n \nappropriate space.  Press CALCULATE.\n\n2)  Press DONE.  Notice conversion of gross gradient to Net.\n\n  Enter 7800 for Field Elevation  and 14000 for DP Top.  Enter Runway lengt=\nh \n(7003) and slope (leave at 0).\n\n3)  Press Performance (bottom of page).  Select Flap 0.  Select desired Fla=\np and runway condition.\n\n\n4)  Press Continue.  The variables needed will be displayed (for editing).=\n \nPress Calculate.  Results will appear.\n\n5) Press PRINT to create the TOLD card.  Use the desktop shortcut to send t=\no printer.\n\n6) To run W&B, select WEIGHT & BALANCE.  Click on occupied seats, Click DON=\nE.  Add FUEL and BAGGAGE\n\n7) Click SHOW CG.  To print CG, click on PRESENTATIONS &gt; PRINT W&B.  Use th=\ne desktop shortcut to send to printer.\n\n8) To Send W&B by email, click FUNCTION and SEND W&B. (You will need to add=\n your email address within SETUP EMAIL first).', 'dstjohn', NULL, 'uoFveRVEEV', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '24-9-2007-10:46', 'CLOSED', '0', 'dstjohn@whitesellcorp.com', NULL, '1191074268', '0', 'hd', '82', '1', 'Staff', NULL, 'Program doesn’t fully load', '1190652394', '1', '1190995211', '&gt;&gt; David St. John 9/20/2007 8:44 AM &gt;&gt;&gt;\r\nHave installed both the Desktop and Palm.\r\n\r\nOn both the Desktop and Palm, on the \"Weight and Balance for N200FJ\" I get \"CF too FWD\" and on the \"PERFORMANCE-CONFIGURATION\" (Takeoff, Dry Runway, Flaps 5, Ice off) when I click continue ... noting happens.\r\n', 'dstjohn', NULL, 'RLEyFiqjZn', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '2-10-2007-06:51', 'CLOSED', '0', 'barryj7@gmail.com', NULL, NULL, '0', 'hd', '83', '1', 'Staff', NULL, 'Application Delivery', '1191329498', '1', '1191358811', 'We have not yet received download & instructions for the Windows EFB-Pro ordered 2 days ago.\r\n\r\nPlease advise ASAP.\r\nBarry', 'N15HE', NULL, 'jHJbqAvaSn', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '5-10-2007-12:51', 'CLOSED', '0', 'colinm500@yahoo.ca', NULL, NULL, '0', 'hd', '84', '1', 'Staff', NULL, 'Take Off Distance', '1191610263', '1', '1192548602', 'Try as I might, I am only able to calculate a \"Take Off Distance\" with the aircraft at max gross weight.  The calculations simply responds \"out of range\".  \r\n\r\nWhat am I doing wrong?', 'colinm500', NULL, '8tsgYrBXp2', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('2', 'CREATED', '9-10-2007-12:18', 'CLOSED', '0', 'tomhoagland@hotmail.com', NULL, NULL, '0', 'hd', '85', '1', 'Staff', NULL, 'EFB PRO SABRE 65', '1191953935', '0', '1192023440', 'Unable to compute takeoff analysis, out of range for all values, computes runway required at empty weight of aircraft. Weight and balance is unaffected.', 'sabrepilot', NULL, 'e58HHbbxqX', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('1', 'CREATED', '23-10-2007-11:20', 'CLOSED', '0', 'dwcard@earthlink.net', NULL, NULL, '0', 'hd', '86', '6', 'Staff', NULL, 'Stange Form', '1193160059', '1', '1193250368', 'I just started Form 8060-4 and the fill in fields are not all there such as the Examiner’s signature, my designee number, expiration date. I cannot ckeck the original or reissuance box and the applicants certificate number is now at the left upper corner of the certificate.\r\n\r\nI have enclosed a snapshot of my screen.  \r\n\r\n\r\nDave ', 'dcard', NULL, 'JGIoQ1fZnP', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '28-10-2007-12:15', 'CLOSED', '0', 'colinm500@yahoo.ca', NULL, NULL, '0', 'em', '87', '13', 'Staff', NULL, 'Re: EFB-Pro for CE 550SLW for Palm', '1193595307', '0', '1193849913', 'Good Morning,\r\n\r\nThank you for your help with this and the new program.  I have it installed and it is working great.  \r\n\r\nI am now just looking for help on understanding the different take off values between the book and the program.  I am sure I just require clarification on exactly your definition of \"Take Off Distance\", which I cannot find in the manual.\r\n\r\nThe two examples that illustrate these differences are:\r\n\r\n\r\nField Elevation    4000 ft\r\nTemp                     20 F\r\nFlaps                     15 deg\r\nWind                      0\r\n\r\nBook Take off distance (over 35ft obstacle) = 3080 ft.\r\nEFB Pro Take off distance = 3542 ft\r\n\r\nField Elevation         0 Ft\r\nTemp                      60 F\r\nFlaps                      15 deg\r\nWind                       0\r\n\r\nBook Take Off Distance (over 35 ft obstacle) = 2550 ft\r\nEFB PRO Take off distance =  2713 ft.\r\n\r\nAll of the V speeds are exactly the same as the book values. Book refers to Sierra Industries \"Sierra Citation Longwing\" abbreviated checklist Rev 2 issued 15 Mch 1999.\r\n\r\nI operate 135 out of a 5000 ft field so you can see how important this is to me, as the increased lengths add quite a penalty.  I sure appreciate your help in helping me understand these differences.\r\n\r\nRegards,\r\n\r\nColin MacLeod\r\n403 837 0108\r\n\r\n\r\nSupport &lt;support@cavucompanies.com&gt; wrote:       Remove the old program and reinstall per  instructions below.\r\n  \r\n Thank you for your order.  \r\n  \r\n 1) Create a folder called EFB-PRO within the  \"C:\\Program Files\\\" folder using Windows Explorer. \r\n2) Save the attachment to  this email into the EFB-PRO folder.\r\n3) Unzip the zip file. You MUST use  WINZip (downloaded from www.winzip.com , use  the evaluation copy).  When unzipping, you must right click on the zip file  first to make sure that it is using WinZip to open with, not the Compressed File  utility from Windows.  Then, within WINZIP, click install.\r\n  \r\n \r\nInstructions for installing EFB program with an aircraft database onto  your PDA.  If installing ACUKWIK onto Treo 650, refer to special  instructions at:\r\nhttp://cavucompanies.com/CAVU/Installing%20large%20databases%20onto%20the%20Treo%20650.doc\r\n  \r\n 1. Turn off anti-virus software. If Palm Desktop is already installed, jump  to #4\r\n2. Install the Palm Desktop CD that came with your handheld  device.\r\n3. Establish a new username (or select one in the pull-down list)  that MATCHES the name on the \r\nregistration information that came with the  Download code for EFB-Pro.\r\n4. Install EFB-Pro software by double clicking the  SETUP.EXE file within the C:\\PROGRAM \r\nFILES\\EFB-PRO folder. You must install  the program within the core memory, NOT within a memory stick. A utility on the  CAVU website allows the transfer to the memory stick after installation.\r\n5.  Hotsync. \r\n6. When completed, Hotsync again (this installs the aircraft  database and your registration codes)\r\n  \r\n If everything worked fine, when you run the EFB-Pro from the Palm and go to  PERFORMANCE, you should see the charts listed, if not follow the procedure  below.\r\n  \r\n Right click on your START button.  Go to Explore.\r\n  \r\n Find the PALM folder (usually within Program Files).  Under Palm find  your username folder and beneath that the CASL fiolder.  Clcik on the CASL  folder on the left.  Select all files on the Right (you can click the top  one and then scroll to the bottom and hold the SHIFT key and click the bottom  one).  When all files are highlighted, right click over the files and  select Properties.  Uncheck the READ-ONLY property and click Apply and then  OK.  Hotsync again\r\n  \r\n EFB-Kwik (aviation database), if purchased, will be included in the  installation.\r\n  \r\n \r\nTHERE IS A MANUAL ON OUR WEBSITE www.cavucompanies.com &gt;  Catalogs/Manuals &gt; EFB-PRO\r\n  \r\n  \r\n  \r\n \r\nAgain, thank you for your order. If you used a credit card, the entry  will\r\nbe from CAVU Companies. \r\n  \r\n This product comes with 30 days support.  To initiate a support  request: Go to our website, www.CAVUcompanies.com and select the  Support Ticket button on the left margin of the screen.  Historic tracking  will be provided.\r\n  \r\n \r\nEFB-KWIK is automatically billed at the 1 year anniversary date, unless  you notify us to the contrary.\r\n\r\n\r\n\r\n       \r\n---------------------------------\r\nAll new Yahoo! Mail  \r\n---------------------------------\r\nGet news delivered. Enjoy RSS feeds right on your Mail page.', 'colinm500', NULL, 'gg2u5c1c6A', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '31-10-2007-07:51', 'CLOSED', '0', 'brandie@aerotronics.com', NULL, NULL, '0', 'hd', '88', '4', 'Staff', NULL, 'updates', '1193838663', '0', '1193841004', 'I would like to get the updates for 81130-3, logbook, 337 and weight and balance programs.\r\n\r\n\r\nCan you tell me if there is a fix for the weight and balance program if you do not select \"new\" you end up loosing all your data.\r\n\r\nDo you have the updated form for the 337 program.\r\n\r\nthank you, brandie', 'aerotr4000', NULL, 'vwDZjbJ5lR', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '31-10-2007-17:00', 'CLOSED', '0', 'colinm500@yahoo.ca', NULL, NULL, '0', 'em', '89', '13', 'Staff', NULL, 'Re: CE500SLW takeoff data files', '1193871606', '1', '1193871606', 'I updated those files and it is now working well, within 35 ft on 5 calculations.   Thanks a million for your help.\r\n\r\nSupport &lt;support@cavucompanies.com&gt; wrote:       1) Create a folder called EFB-PRO within the  \"C:\\Program Files\\\" folder using Windows Explorer. \r\n2) Save the attachment to  this email into the EFB-PRO folder.\r\n3) Unzip the zip file. You MUST use  WINZip (downloaded from www.winzip.com , use  the evaluation copy).  When unzipping, you must right click on the zip file  first to make sure that it is using WinZip to open with, not the Compressed File  utility from Windows.  Then, within WINZIP, click install.\r\n  \r\n \r\nInstructions for installing EFB program with an aircraft database onto  your PDA.  If installing ACUKWIK onto Treo 650, refer to special  instructions at:\r\nhttp://cavucompanies.com/CAVU/Installing%20large%20databases%20onto%20the%20Treo%20650.doc\r\n  \r\n 1. Turn off anti-virus software. If Palm Desktop is already installed, jump  to #4\r\n2. Install the Palm Desktop CD that came with your handheld  device.\r\n3. Establish a new username (or select one in the pull-down list)  that MATCHES the name on the \r\nregistration information that came with the  Download code for EFB-Pro.\r\n4. Install EFB-Pro software by double clicking the  SETUP.EXE file within the C:\\PROGRAM \r\nFILES\\EFB-PRO folder. You must install  the program within the core memory, NOT within a memory stick. A utility on the  CAVU website allows the transfer to the memory stick after installation.\r\n5.  Hotsync. \r\n6. When completed, Hotsync again (this installs the aircraft  database and your registration codes)\r\n  \r\n  \r\n\r\n\r\n       \r\n---------------------------------\r\nAsk a question on any topic and get answers from real people. Go to Yahoo! Answers. ', 'colinm500', NULL, '0fLTJB9rOo', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '1-11-2007-12:15', 'CLOSED', '0', 'foxpop@phillips-inc.com', NULL, NULL, '0', 'hd', '90', '1', 'Staff', NULL, 'trim setting and % of mac', '1193940904', '1', '1193940904', 'I recently received my palm with efb-pro for a Lear 60.  When I do weight and balance and performance calculations the takeoff trim never changes from 8.8 and the % of mac is 0 on the performance page.  I have tried a number of configurations and these numbers dont change and are in fact way off.\r\n\r\nPlease advise what I may be doing wrong', 'foxpop', NULL, '3jqykfDa7h', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '6-11-2007-13:57', 'CLOSED', '0', 'flightops@jetchoice.com', NULL, NULL, '0', 'hd', '91', '1', 'Staff', NULL, 'W & B; Performance', '1194382635', '0', '1194383164', 'I’m setting up our Falcon 10, 20 and 50 with EFB Pro.  A few questions:\r\n\r\nWe need our 1.5Vs number to show somewhere.. we are getting our V1, Vr, and V2.  However, we normally have a Vfs or 1.5vs speed generated.  Is this possible and where would I see it?\r\n\r\nWhat does it mean when I get \"Out of Range\"?\r\n\r\nThe program seems to run slow and other times it responds normally.  I’m not running any other programs.  Any ideas?  We are running EFB-Pro on a Cingular 8525.\r\n\r\nMy phone number is 952.200.7923.\r\n\r\nThank you,\r\n\r\nAryae Brown,\r\nJetchoice', 'jetchoice', NULL, 'wCZYS21Un3', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '8-11-2007-10:24', 'CLOSED', '0', 'mike.mcloughlin@hpinc.com', NULL, NULL, '0', 'hd', '92', '1', 'Staff', NULL, 'EFB Pro on Palm', '1194542645', '0', '1194545939', 'I had EFB Pro loaded on a Palm Tungsten and when the battery was depleted it dropped the stored memory for your software.  When I tried to reload the software it tells me that it is not Palm supported.  I tried changing the properties from read only and it still will not load.', 'Mikehp', NULL, 'eXHPlxydsJ', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '9-11-2007-07:24', 'CLOSED', '0', 'Andrew.Peterson@us.ngrid.com', NULL, NULL, '0', 'hd', '93', '1', 'Staff', NULL, 'Transfering program', '1194618262', '0', '1194975573', 'Hello, We have had some computer changes at our office and we are trying to figure out how to get the EFB program for our Beech 1900 on the new machine. Simply moving the files over does not seem to work? My username is ampljp and password is PLAXCW.\r\nThanks.', 'ampljp', NULL, 'NAAL1AWTNW', 'Staff', '1');
REPLACE INTO `perlDesk_calls` (`priority`, `sub_status`, `time`, `status`, `is_locked`, `email`, `color`, `close_timer`, `time_spent`, `method`, `id`, `category`, `ownership`, `lock_time`, `subject`, `track`, `aw`, `active`, `description`, `username`, `due_date`, `ikey`, `closedby`, `an`) VALUES ('3', 'CREATED', '13-11-2007-14:15', 'OPEN', '0', 'cavucomp@host80.hostmonster.com', NULL, NULL, '0', 'em', '94', '13', 'Staff', NULL, 'Ask the Expert\n', '1194988530', '1', '1194988530', '*******************************************************************************\r\nEmailAddress: dennyparsons@thevillages.com\r\nReferredBy:   Internet\r\nDate:         Tuesday November 13, 2007\r\nTime:         02:08:38 PM -0700\r\n\r\nQuestion:\r\n\r\nas a part 91 operator, am I requiered to meet the 2nd segment climb limits on a SID (Aspen)?\n', 'cavucomp', NULL, 'TXP4cwre2L', NULL, '0');
REPLACE INTO `perlDesk_cronrules` (`lastcheck`, `period`, `action`, `lastrun`, `id`) VALUES ('0', '1800', 'check_calls', '0', '1');
REPLACE INTO `perlDesk_departments` (`from_email`, `level`, `from_name`, `id`, `internal`, `assign_staff`) VALUES ('support@cavucompanies.com', 'EFB-Pro', 'EFB-Pro Support Team', '1', '0', 'Staff');
REPLACE INTO `perlDesk_departments` (`from_email`, `level`, `from_name`, `id`, `internal`, `assign_staff`) VALUES ('support@cavucompanies.com', 'EFB-Kwik', 'EFB-Kwik Support Team', '2', '0', 'Staff');
REPLACE INTO `perlDesk_departments` (`from_email`, `level`, `from_name`, `id`, `internal`, `assign_staff`) VALUES ('support@cavucompanies.com', 'EFB-Quote', 'EFB-Quote Support Team', '3', '0', 'Staff');
REPLACE INTO `perlDesk_departments` (`from_email`, `level`, `from_name`, `id`, `internal`, `assign_staff`) VALUES ('support@cavucompanies.com', 'FAA Form 337', 'FAA Forms Support Team', '4', '0', 'Staff');
REPLACE INTO `perlDesk_departments` (`from_email`, `level`, `from_name`, `id`, `internal`, `assign_staff`) VALUES ('support@cavucompanies.com', 'FAA Form 8130', 'FAA Forms Support Team', '5', '0', 'Staff');
REPLACE INTO `perlDesk_departments` (`from_email`, `level`, `from_name`, `id`, `internal`, `assign_staff`) VALUES ('support@cavucompanies.com', 'FAA Form 8060', 'FAA Forms Support Team', '6', '0', 'Staff');
REPLACE INTO `perlDesk_departments` (`from_email`, `level`, `from_name`, `id`, `internal`, `assign_staff`) VALUES ('support@cavucompanies.com', 'FAA Form 8710', 'FAA Forms Support Team ', '7', '0', 'Staff');
REPLACE INTO `perlDesk_departments` (`from_email`, `level`, `from_name`, `id`, `internal`, `assign_staff`) VALUES ('support@cavucompanies.com', 'MTR-Pro/AFL-Pro', 'Cescom Support Team', '8', '0', 'Staff');
REPLACE INTO `perlDesk_departments` (`from_email`, `level`, `from_name`, `id`, `internal`, `assign_staff`) VALUES ('support@cavucompanies.com', 'Maintenance Tracker', 'Maintenance Tracker Support Team', '9', '0', 'Staff');
REPLACE INTO `perlDesk_departments` (`from_email`, `level`, `from_name`, `id`, `internal`, `assign_staff`) VALUES ('support@cavucompanies.com', 'Weight and Balance', 'W&B Support Team', '10', '0', 'Staff');
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REPLACE INTO `perlDesk_em_floodprotect` (`timestamp`, `sender`, `id`) VALUES ('1194988512', 'cavucomp@host80.hostmonster.com', '1226');
REPLACE INTO `perlDesk_em_forwarders` (`category`, `address`, `id`) VALUES ('Unclassified', 'support@cavucompanies.com', '2');
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REPLACE INTO `perlDesk_files` (`filename`, `file`, `type`, `kb`, `cid`, `id`, `nid`) VALUES ('Form8130Pro.doc', '/home/cavucomp/public_html/helpdesk/upload/download/1/32223.doc', 'download', NULL, NULL, '5', NULL);
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REPLACE INTO `perlDesk_files` (`filename`, `file`, `type`, `kb`, `cid`, `id`, `nid`) VALUES ('MTracker.pdf', '/home/cavucomp/public_html/helpdesk/upload/download/1/46957.pdf', 'download', NULL, NULL, '7', NULL);
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REPLACE INTO `perlDesk_files` (`filename`, `file`, `type`, `kb`, `cid`, `id`, `nid`) VALUES ('HACCPPro.pdf', '/home/cavucomp/public_html/helpdesk/upload/download/1/22955.pdf', 'download', NULL, NULL, '19', NULL);
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REPLACE INTO `perlDesk_kb_cat` (`parent_category`, `category`, `id`) VALUES ('0', 'EFB Products', '1');
REPLACE INTO `perlDesk_kb_cat` (`parent_category`, `category`, `id`) VALUES ('0', 'FAA Forms', '2');
REPLACE INTO `perlDesk_kb_cat` (`parent_category`, `category`, `id`) VALUES ('0', 'HACCP', '3');
REPLACE INTO `perlDesk_kb_comments` (`email`, `article_id`, `name`, `id`, `comments`) VALUES ('sanderson@medair.co.za', '4', 'Steve Anderson', '1', 'I have done this and it still will not work!');
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES ('', '0', 'Using and setting up passwords', 'Support', '<span class=\"postbody\"><font size=\"2\">When you install EFB-Pro, EFB-Quote or EFB-Kwik you will notice that there is an entry called PASSWORD on the User Information screen. <br /><br />This is an optional entry. It is designed to limit access to the settings screens of the application. Protected pages can be accessed by clicking the blue bar at the top of the screen (Palm) or the menubar at the bottom of the screen (PocketPC). <br /><br />Enter a case sensitive password if desired and press SAVE. <br /><br />When you attempt to access any protected screen, the CONTROL ACCESS screen appears. If you left the password feild blank (default) then press OK without entering anything. If you did enter a password, then enter it here. <br /><br />If the password is correct, the application will return to the main page of the application. Simply attempt to access the protected page again and you will be granted access. The password stays active as long as the application is running.</font></span> ', '1', 'password controlled access', '2007-04-08 09:39:02', '286', '2', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES (NULL, NULL, 'Can not get out of the registration screen', 'Support Staff', 'QUESTION<br>------------------------------------------------------<br>The program starts but immediatedly goes to the registration screen and I can not get out of it.<br> <br><br>ANSWER<br>------------------------------------------------------<br>It is very important that the owner\'s name (for pocketPc) or the hotsyncname (for Palm) or the Username (for Styletap) match the registration name on the initial order.<br><br>If you had to change the name at the top of the User Registration screen of the PDA to match the names, then you will have to exit the application and change the username/hotsyncname first.<br><br>PocketPC:  Go to settings > Ownername.  Enter the name exactly as it appears within your registration email or document.<br><br>Palm: From your PC desktop, select Palm Desktop.  In the upper right corner is a pull-down list of Users.  At the bottom of the list is edit Users.  RENAME the hotsyncname of yuor Palm.  All your internal information will be saved and converted to the new hotsyncname automatically.  Hotsync once.<br><br>StyleTap: Click on the the date/menubar directly under the Windows Mobile/PPC menu bar at the top of the screen.  This will display the StyleTap menu bar.  Select Options > Username.  Enter the Username that appears above.<br><br>Restart the application on the PDA and complete the registration information including the phone number and KWIK code.  Press SAVE. If the registation screen disappears, the registration is complete.  RESTART the application once before using the application.', '1', 'Registration username hotsyncname ownername', '2007-04-10 07:25:11', '263', '4', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES (NULL, NULL, 'Displaying CG as %MAC', 'Support Staff', '<span class=\"postbody\"><font size=\"2\">Within the EFB-Pro program of either desktop, PPC, StyleTap&nbsp;and Palm versions, go to the menubar, and select setup &amp; utilities then USER Info. <br /><br />On the Controlled Access screen, just press the OK button (or enter any unique password that you entered on the user info screen). The Control access screen should go away. Repeat this step. The user info screen should appear <br /><br />Within the User Information screen, select CG in %MAC toggle and save. <br /><br />The CG Limits will now appear as a %MAC value. <br /><br />If you do not have this version, contact CAVU for an upgrade.</font></span>', '1', 'MAC', '2007-04-10 17:45:06', '176', '6', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES ('', '0', 'Installing large databases onto the Treo 650', 'Support', '<span class=\"postbody\"><font size=\"2\">Installing large databases onto the Treo 650 <br /><br />Palm introduced the Treo 650 in 2005 with the new non-volatile memory feature. In addition to the increased storage space requirements to create these non-volatile files, the hotsync process has also changed. <br /><br />Databases downloaded from CAVU are created as binary files with the BACKUP BIT SET OFF. When a user attempts to hotsync the data files onto the Treo 650, the backup bit is set ON. We have yet to receive an explanation from Palm why this happens. The problem with the backup bit being set on, is that it interferes with the transfer of the database from the application memory (or RAM, volatile memory) to Internal, non-volatile memory, which is suppose to happen seamlessly and behind the scene by the Palm OS. This results in an &quot;Unable to create the application file - Out of memory&quot; error on the Treo 650. We have established a work around to the problem. It essentially requires the user to manually change the backup bit to OFF for each installed database, to make home for the next databases and repeat the procedure after each hotsync until all files are installed. <br /><br />Follow these procedures exactly to install KWIK files. <br /><br />1) Download and install, the FILEZ program from our website. <br /></font><a href=\"http://www.cavucompanies.com/\" target=\"_blank\"><font size=\"2\" color=\"#006699\">www.cavucompanies.com</font></a><font size=\"2\"> &gt; Download Software. You should save the file to a known folder so you can get back to it. To unzip, it is highly recommended that you use winzip. The evaluation version can be downloaded from their website, </font><a href=\"http://www.winzip.com/\" target=\"_blank\"><font size=\"2\" color=\"#006699\">www.winzip.com</font></a><font size=\"2\"> ,for free. Once installed on your computer, open the FileZ.zip file and extract the files. Double-click the FileZ.PRC file to set up for Palm install. <br />2) Hotsync to place the FILEZ program onto the Treo 650 <br />3) Start the EFB-KWIK or EFB-PRO with KWIK database install. The hotsync will proceed normally until the error log prompt message appears. If you wish to review the log you will see that several of the databases installed and one (the next one) did not. Allow the cleanup operation to complete on the Treo 650 and clear any messages on the screen. <br />4) Start FILEZ on the Treo and select View and Edit Files. All files should appear alphabetically, if they don&#39;t press the Filename header. <br />5) Look for files beginning with the word KWIK, i.e KwikA etc. <br />6) To the right of the name, a &quot;pages&quot; symbol (looks like 2 pages) may appear. If it does, it means the file has the backup bit set to on. <br />7) Select the KWIK file by clicking on it. A red checkmark will appear to the left. <br />8) Select DETAILS &gt; ATTRIBUTES and uncheck the Backup selection. Click SAVE. <br />9) Un-select the KWIK file by clicking on it again, and repeat process 6-9 for each KWIK file. <br />10) When you have completed the steps above, press the HOME button to return to the main page. <br />11) You must soft reset the Treo 650 BEFORE hotsyncing again. To do this, remove the back cover and momentarily insert the stylus into the reset port adjacent to the left side of the battery compartment. <br />12) When the Treo 650 has successfully rebooted, attach the hotsync cable and hotsync again. <br />13) Depending on how much memory you have taken up with other programs, repeat steps 4-11 a couple of times until all databases are installed. You will know that all databases are installed when you do not get a prompt to review the hotsync log on your PC screen.</font></span> ', '1', 'Treo 650 installing ', '2007-04-08 09:36:49', '281', '1', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES (NULL, NULL, 'Reserved Error 1209', 'Support Staff', '<span class=\"postbody\"><font size=\"2\">If either a DATABASE CORRUPT OR NOT MICROSOFT ACCESS DATABASE or a RESERVED ERROR (-1209) THERE IS NO MESSAGE FOR THIS ERROR message appears. Acknowledge the message by pressing OK. <br />From the DESK MANAGER SERIES group, double click the DATA MANAGER icon. In the upper left corner, click on FILE, select REPAIR DATABASE. The resulting screen displays left and right windows. Select the subdirectory containing the program from the right lower window by double clicking on it. If it is not displayed in the right lower window, double click on the C: line above, then scroll to the correct subdirectory. Default directories typically contain the name of the product. <br />From the lower left window, single click on the file that ends with MDB so that it appears in the box above the window, then click on OK. If more than one file appears on the left, you will need to repeat all of these steps for the other files. <br />If done correctly the two windows should disappear. Click on FILE in the upper left corner again, then select EXIT. Attempt to restart your program. <br />If the problem persists, repeat the above procedure then compact the database as follows. <br />In the upper left corner, click on FILE, select COMPACT DATABASE. Note that the resulting screen is titled DATABASE TO COMPACT FROM and displays left and right windows. Select the subdirectory containing the program from the right lower window by double clicking on it. If it is not displayed in the right window, double click on the C: line, then scroll to the correct subdirectory. Default directories typically contain the name of the product. <br />From the lower left window, single click on the file that ends with MDB so that it appears in the box above the window, then click on OK. If more than one file appears on the left, you will need to repeat all of these steps for the other files. <br />The screen title now changes to DATABASE TO COMPACT TO. The upper left window displays a &quot;*.mdb&quot; prompt. Overtype this prompt with the file name followed by a dot and the word NEW. For example, if the file you are attempting to compact is FORM337.MDB, then type in FORM337.NEW. Press OK <br />Repeat this step for each MDB file listed in the subdirectory. Click on FILE in the upper left corner again, then select EXIT. <br />From your desktop, RIGHT click the START button and select Explore. In the left window, select the subdirectory where the files compacted exist. Make sure the files you compacted, ending with NEW, are present on the computer. Check their dates to confirm that these are indeed current compact files. Delete the corresponding files that end with MDB (right click on the file and select Delete). Rename the NEW files to the same name with an MDB extension (right click on the file and select Rename). For example, if the FORM337.MDB file was compacted, a FORM337.NEW file should exist. If it does, delete the FORM337.MDB file and rename the FORM337.NEW file to FORM337.MDB. <br />You may now exit the Explorer and start your program. If the problem persists, you must contact CAVU. <br />To avoid corrupting the database, it is advised, when exiting the program(s), that you select FILE and EXIT from the menu bar and NOT use the X in the upper right hand corner of the screen.</font></span>', '2', 'reserve error 1209', '2007-04-10 17:47:11', '240', '7', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES (NULL, NULL, 'Align textboxes within Form 8060', 'Support Staff', '<span class=\"postbody\"><font size=\"2\">When changing to a computer with a higher resolution under Windows XP, it may be necessary to manually re-align the text and check boxes onscreen form Form 8060 -4 and -5. <br /><br />select Set-up from the Menu bar. Then select Allow Text position adjustments. Also adjust the checkbox positions by entering numbers corresponding to top and left for the Original Issuance checkbox (normally 8890 and 2520 respectively). Then enter the numbers for the re-issuance checkbox (8890 and 5580 respectively). <br /><br />Press EXIT and place the cursor in the misplaced box. Use the arrow keys on your keyboard to move the selected box into its proper position. Repeat for each textbox. These positions will be saved when you exit the program.</font></span>', '2', '8060 Align', '2007-04-10 17:49:59', '216', '8', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES (NULL, NULL, 'Shading of boxes on Form 8130', 'Support Staff', '<span class=\"postbody\"><font size=\"2\">Box 14-18 and 19-23 are automatically shaded based on the value entered in box 12. You can select the box 12 entry by clicking the button at the top of the Box 12 column labeled &quot;12. Status&quot;. <br /><br />For example, if you select REPAIRED (versus NEW) then Box 14-18 will automatically shade. <br /><br />Also, make sure the SHADE BOX checkbox is toggled within Set-up.</font></span>', '2', 'box 14 19 shading', '2007-04-10 17:53:49', '128', '10', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES ('', '0', 'What is the controlled access screen', 'Support Staff', '<p><span class=\"postbody\"><font size=\"2\">Form 8130&nbsp;</font></span></p><p><span class=\"postbody\"><font size=\"2\">Controlled access is the password protection screen for the program. An individual can select his/her name from the pull-down list and then enter their nique password. If accepted, the bottom portion of the form is pre-filled with the individuals name and certificate number. <br /><br />The individual is setup within the system by the administrator. The administrator password is issued to the purchaser within the original confirmation and download instructions email.</font></span></p>', '2', 'Form 8130 controlled access', '2007-04-10 17:55:13', '164', '11', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES (NULL, NULL, 'How do I reset hours brought forward', 'Support Staff', '<span class=\"postbody\"><font size=\"2\">Select the appropriate aircraft and display the last screen. Only the last page hours can be changed. <br /><br />Select the Hours Brought Forward from the settings menubar. Use your mouse to move the cursor between fields unless you have actually changed the field you are in, in which case you can press ENTER. <br /><br />When done, SAVE THE FORM from the menubar. Move the cursor to the first flight displayed (if any) and press ENTER across each field. <br /><br />If the above procedure does not work, you will need to send your data files to support to be adjusted.</font></span><span class=\"gensmall\"></span>', '2', 'AFL-Pro hours forward', '2007-04-10 17:56:58', '158', '12', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES (NULL, NULL, 'How to change BOW within EFB-Pro', 'Support Staff', '<p>To change the BOW of the selected aircraft, enter the EFB-Pro program.&nbsp; On the menu bar, select SETUP &amp; Utilities.&nbsp; Within that drop down list, select SETUP A/C.&nbsp; The first time you select Setup, the controlled access screen will appear.&nbsp; Enter your password or if no password was setup within the user information screen, leave the field blank and press OK.&nbsp; The main screen will reappear.&nbsp; Select Setup and Setup A/C again.</p><p>&nbsp;</p><p>On this screen you will see the BOW and CG in inches displayed.&nbsp; Backspace out the old entry and re-enter the correct BOW.&nbsp; remember, the crew weights maybe itemized under SET-UP W&amp;B, therefore you will need to subtract their weights from the BOW and their CG effect from the CG.</p><p>&nbsp;</p><p>Press SAVE and then press any selection from the menu bar, FUNCTIONS.&nbsp;</p>', '1', 'BOW W&B EFB-Pro', '2007-04-20 10:06:39', '168', '13', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES ('', '0', 'Carrier Codes', 'Support Staff', '<table border=\"0\" cellspacing=\"0\" cellpadding=\"5\" width=\"430\" class=\"body\" style=\"border-width: 0px\"><tbody><tr> <td colspan=\"2\" width=\"420\"> <h1 align=\"justify\"><strong><font size=\"2\" color=\"#003366\">Common Mail Servers &amp;  Ports </font></strong></h1></td></tr> <tr> <td colspan=\"2\" width=\"410\"> <p align=\"justify\">In order to access your email via the internet you need to know  the server name and port. (EFB-Pro only uses Outgoing mail / SMTP, for its purpose you can ignore the POP3 info.)<br /> </p> <p align=\"justify\">If you are unsure of your email server or username and use a  client such as Microsoft Outlook Express or Netscape for email you can check  your server information by searching for &quot;SMTP Server&quot; under the help  menu.</p></td></tr> <tr> <td colspan=\"2\" width=\"410\"><strong>Note:</strong> In the old days all email  server&#39;s were left &quot;open&quot; basically allowing anyone to transmit email though  them.&nbsp; As spam has become more of an issues, most companies have begun to  &quot;close&quot; their email servers.&nbsp; When a server is closed it will only allow select  people to send email by requiring a password.&nbsp; For instance only registered  users of EarthLink can send email through EarthLink&#39;s servers.&nbsp; If you are  having trouble sending email from your phone please check with your ISP to see  if they require &quot;SMTP Authentication,&quot;&nbsp; if so you will need to enter your email  username and password under the SMTP Authentication window during setup.&nbsp;  </td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp; </td></tr> <tr> <td colspan=\"2\" width=\"410\">Cingular Wireless SMTP Server</td></tr> <tr> <td width=\"205\"> <p align=\"justify\"><font color=\"#000369\"><strong><a name=\"Cingular_SMTP:__CWMX.com\"></a>CWMX.com</strong></font></p></td> <td width=\"205\"><font color=\"#000369\"><strong>SMTP PORT: 25</strong></font></td></tr> <tr> <td colspan=\"2\" width=\"410\">To avoid headaches Cingular has provided an SMTP server  to transmit outgoing emails from your phone.&nbsp; This server will only accept  e-mail&#39;s from a Cingular phone.&nbsp; You can use this outgoing server for most  configurations. Note that it is not mail.CWMX.com, its CWMX.com<br /> </td></tr> <tr> <td width=\"214\">&nbsp; </td> <td width=\"196\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\">Verizon Wireless SMTP Server</td></tr> <tr> <td width=\"205\"><font color=\"#000369\"><strong>VZWMAIL.com</strong></font></td> <td width=\"205\"><font color=\"#000369\"><strong>SMTP PORT: 25</strong></font></td></tr> <tr> <td colspan=\"2\" width=\"410\">Verizon Wireless has also provided an outgoing server  (vzmail.net) However, you must register with vtext.com first and then follow  these instructions:  <ol><li>Set up an account with <a href=\"http://www.vtext.com/\" target=\"_blank\">vtext.com</a> and establish a username and password for the  website.  </li><li>Select Advanced options for SMTP  </li><li>Select SMTP Authentication  </li><li>Under username enter <a href=\"mailto:yourphonenumber@vzwmail.net\"><em>yourphonenumber</em>@vzwmail.net</a>   </li><li>Under password enter your password for vtext.com </li></ol></td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\"><strong>Common Mail Servers and Ports</strong></td></tr> <tr> <td width=\"214\"> <p align=\"justify\"><font color=\"#0000ff\">ADELPHIA</font> </p></td> <td width=\"196\"> <p align=\"justify\">&nbsp;</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3: <font size=\"2\">mail.adelphia.net</font></p></td> <td width=\"196\"> <p align=\"justify\">SMTP: <font size=\"2\">mail.adelphia.net</font></p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3 PORT: 25</p></td> <td width=\"196\"> <p align=\"justify\">SMTP PORT: 110</p></td></tr> <tr> <td colspan=\"2\" width=\"410\"> <p align=\"justify\">&nbsp;</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\"><font color=\"#0000ff\">AT&amp;T</font> </p></td> <td width=\"196\"> <p align=\"justify\">&nbsp;</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3: <font size=\"2\">postoffice.worldnet.att.net</font></p></td> <td width=\"196\"> <p align=\"justify\">SMTP: <font size=\"2\">mailhost.worldnet.att.net</font></p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3 PORT: 25</p></td> <td width=\"196\"> <p align=\"justify\">SMTP PORT: 110</p></td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp; </td></tr> <tr> <td width=\"214\"> <p align=\"justify\"><font color=\"#0000ff\">AOL</font>  </p></td> <td width=\"196\"> <p align=\"justify\"><strong>MUST BE AN AOL MEMBER</strong></p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">IMAP: imap.aol.com</p></td> <td width=\"196\"> <p align=\"justify\">SMTP: smtp.aol.com</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">IMAP PORT: 143</p></td> <td width=\"196\"> <p align=\"justify\">SMTP PORT: 587</p></td></tr> <tr> <td colspan=\"2\" width=\"410\" style=\"border-left: 1px solid; border-right: 1px solid\"> <p align=\"justify\">Notes:</p></td></tr> <tr> <td colspan=\"2\" width=\"410\"> <ol><li> <p align=\"justify\">Recommend&nbsp; using Cingular&#39;s SMTP Server</p> </li><li> <p align=\"justify\">Must Normalize Logon Name (Remove any spaces from logon name,  &quot;John Doe&quot; becomes &quot;JohnDoe&quot;)</p></li></ol></td></tr> <tr> <td colspan=\"2\" width=\"410\"> <p align=\"justify\">&nbsp;</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\"><font color=\"#0000ff\">BELL SOUTH</font></p></td> <td width=\"196\"> <p align=\"justify\">&nbsp;</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3: <font size=\"2\">mail.bellsouth.net</font></p></td> <td width=\"196\"> <p align=\"justify\">SMTP: <font size=\"2\">mail.bellsouth.net</font></p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3 PORT: 25</p></td> <td width=\"196\"> <p align=\"justify\">SMTP PORT: 110</p></td></tr> <tr> <td colspan=\"2\" width=\"410\"> <p align=\"justify\">&nbsp;</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\"><font color=\"#0000ff\">COMCAST</font></p></td> <td width=\"196\"> <p align=\"justify\">&nbsp;</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3: <font size=\"2\">mail.comcast.net</font></p></td> <td width=\"196\"> <p align=\"justify\">SMTP: <font size=\"2\">smtp.comcast.net</font></p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3 PORT: 25</p></td> <td width=\"196\"> <p align=\"justify\">SMTP PORT: 110</p></td></tr> <tr> <td colspan=\"2\" width=\"410\"> <p align=\"justify\">&nbsp;</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\"><font color=\"#0000ff\">COMPUSERVE</font></p></td> <td width=\"196\"> <p align=\"justify\">&nbsp;</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3: <font size=\"2\">pop.compuserve.com</font></p></td> <td width=\"196\"> <p align=\"justify\">SMTP: <font size=\"2\">smtp.compuserve.com</font></p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3 PORT: 25</p></td> <td width=\"196\"> <p align=\"justify\">SMTP PORT: 110</p></td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp; </td></tr> <tr> <td width=\"214\"><font color=\"#0000ff\">COX</font> - California</td> <td width=\"196\">Or <a href=\"http://support.cox.com/sdccommon/asp/contentredirect.asp?sprt_cid=fcb44db0-3835-491c-bca8-2d56ac32a574\" target=\"_blank\">Click Here For More</a></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3: pop.west.cox.net</p></td> <td width=\"196\"> <p align=\"justify\">SMTP: smtp.west.cox.net</p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3 PORT: 110</p></td> <td width=\"196\"> <p align=\"justify\">SMTP PORT: 25</p></td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp; </td></tr> <tr> <td width=\"214\"><font color=\"#0000ff\">EarthLink</font></td> <td width=\"196\">&nbsp; </td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3: <font size=\"2\"><span style=\"font-size: 10pt\">pop.earthlink.net</span></font></p></td> <td width=\"196\"> <p align=\"justify\">SMTP: <font size=\"2\"><span style=\"font-size: 10pt\">smtpauth.earthlink.net</span></font></p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3 PORT: 110</p></td> <td width=\"196\"> <p align=\"left\">SMTP PORT: 25 <font size=\"1\">(w/ password)</font></p></td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp; </td></tr> <tr> <td width=\"214\"> <p align=\"justify\"><font color=\"#0000ff\">Free  Serve</font></p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3: pop.freeserve.com </p></td> <td width=\"196\"> <p align=\"justify\">SMTP: <a href=\"#Cingular_SMTP:__CWMX.com\">Cingular</a> or  Verizon </p></td></tr> <tr> <td width=\"214\"> <p align=\"justify\">POP3 PORT: 110</p></td> <td width=\"196\"> <p align=\"justify\">SMTP PORT: 25</p></td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td width=\"214\"> <p align=\"justify\"><font color=\"#0000ff\">GOOGLE -  Gmail</font></p></td> <td width=\"196\">&nbsp;</td></tr> <tr> <td width=\"214\">POP3: pop.gmail.com </td> <td width=\"196\">SMTP: smtp.gmail.com</td></tr> <tr> <td width=\"214\">POP3 PORT: 995 <font size=\"1\">(SSL ENABLE)</font></td> <td width=\"196\">SMTP PORT: 465 <font size=\"1\">(SSL ENABLE)</font></td></tr> <tr> <td colspan=\"2\" width=\"410\"> <p align=\"center\">Be sure to turn on POP access in Google.&nbsp; See <a href=\"http://email.about.com/od/outlooktips/qt/et040605.htm\">Step By Step&nbsp; for  Outlook</a> for advice.</p></td></tr> <tr> <td colspan=\"2\" width=\"410\" height=\"10\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\"><font color=\"#0000ff\">Hotmail</font></td></tr> <tr> <td colspan=\"2\" width=\"410\"><a name=\"Hotmail\"></a>Hotmail uses the HTTP protocol for  connecting you to your mailbox. If you want to send and receive Hotmail emails  using an email client software, then your software must support Hotmail HTTP  access for your email account.&nbsp; Clients, such as Outlook Express or Microsoft  Outlook, offer support for Hotmail accounts, so you only have to select HTTP  when you are asked to select your email account type and select Hotmail as the  HTTP Mail Service Provider. <strong>Typically you can access your Hotmail account  through the WAP or HTTP browser on your phone</strong>.&nbsp; You may want to sign up for  a G-Mail or FreeServe Account to access mail via POP from your phone.</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td width=\"214\"><font color=\"#0000ff\">Lycos</font></td> <td width=\"196\">&nbsp;</td></tr> <tr> <td width=\"214\">POP3: pop.mail.lycos.com </td> <td width=\"196\">SMTP: smtp.mail.lycos.com </td></tr> <tr> <td width=\"214\">POP3 PORT: 110</td> <td width=\"196\">SMTP PORT: 25</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td width=\"214\"><font color=\"#0000ff\">Mail.com</font></td> <td width=\"196\">&nbsp;</td></tr> <tr> <td width=\"214\">POP3: pop1.mail.com </td> <td width=\"196\">SMTP:<a href=\"#Cingular_SMTP:__CWMX.com\"> Cingular</a> or  Verizon</td></tr> <tr> <td width=\"214\">POP3 PORT: 110</td> <td width=\"196\">SMTP PORT: 25</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\"><font color=\"#0000ff\">MSN</font> - See Hotmail</td></tr> <tr> <td colspan=\"2\" width=\"410\" height=\"30\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\"><font color=\"#0000ff\">Netscape</font></td></tr> <tr> <td width=\"214\">POP3:pop.3.isp.netscape.com </td> <td width=\"196\">SMTP:smtp.isp.netscape.com </td></tr> <tr> <td width=\"214\" height=\"27\">POP3 PORT: 110</td> <td width=\"196\" height=\"27\">SMTP PORT: 25 (SSL ENABLE)</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\"><font color=\"#0000ff\">PRODIGY</font></td></tr> <tr> <td width=\"214\">POP3:<font size=\"2\">pop.prodigy.net</font></td> <td width=\"196\">SMTP:smtp.<font size=\"2\">prodigy.net</font></td></tr> <tr> <td width=\"214\" height=\"27\">POP3 PORT: 110</td> <td width=\"196\" height=\"27\">SMTP PORT: 25 (SSL ENABLE)</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\"><font color=\"#0000ff\">SPRINT PCS</font></td></tr> <tr> <td width=\"214\">POP3: <font size=\"2\">pop.sprintpcs.com</font> </td> <td width=\"196\">SMTP: <font size=\"2\">smtp.sprintpcs.com</font> </td></tr> <tr> <td width=\"214\" height=\"27\">POP3 PORT: 110</td> <td width=\"196\" height=\"27\">SMTP PORT: 25 </td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\"><font color=\"#0000ff\">TimeWarner</font> - San Diego</td></tr> <tr> <td width=\"214\">POP3: pop-server.san.rr.com </td> <td width=\"196\">SMTP: smtp-server.san.rr.com </td></tr> <tr> <td width=\"214\" height=\"27\">POP3 PORT: 110</td> <td width=\"196\" height=\"27\">SMTP PORT: 25 </td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp; </td></tr> <tr> <td colspan=\"2\" width=\"410\"><font color=\"#0000ff\">VERIZON</font></td></tr> <tr> <td width=\"214\">POP3: <font size=\"2\">incoming.verizon.net</font></td> <td width=\"196\">SMTP: <font size=\"2\">outgoing.verizon.net</font> </td></tr> <tr> <td width=\"214\" height=\"27\">POP3 PORT: 110</td> <td width=\"196\" height=\"27\">SMTP PORT: 25 </td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td width=\"214\"><font color=\"#0000ff\">Yahoo</font></td> <td width=\"196\">&nbsp;</td></tr> <tr> <td width=\"214\">POP3: pop.mail.yahoo.com </td> <td width=\"196\">SMTP: smtp.mail.yahoo.com </td></tr> <tr> <td width=\"214\">POP3 PORT :110</td> <td width=\"196\">SMTP PORT: 25</td></tr> <tr> <td colspan=\"2\" width=\"410\">Note: You must subscribe to Yahoo&#39;s Premium service to  access your email via POP, free accounts can not use this option.</td></tr> <tr> <td colspan=\"2\" width=\"410\">&nbsp;</td></tr> <tr> <td colspan=\"2\" width=\"420\" height=\"29\"> <p align=\"justify\">If your email server is not listed above and you would like to  add it to the list please Contact Us to submit your  data.</p></td></tr></tbody></table>    ', '1', 'WBmail, W&B email', '2007-07-23 15:44:08', '135', '14', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES ('', '0', 'Files do not install', 'Support Staff', '	If you have files ending with .CDI on your PC within the C:\\Program Files\\Palm\\\\CASL folder, that means they have NOT installed on the Palm.  These files may create themselves on the Palm but will be blank versus containing the data. When they are successfully installed on the Palm, the extension (CDI) will change to CDB. <br /><br />Make sure you have memory available on the device.  Select FileZ then Information.  The last line is the free available space.  You should have 2-10MB depending on if you are installing the FBO database. <br /><br />Open Windows Explorer (right click on START button and select explore). On the left side, select PROGRAM FILES then PALM or PALMONE beneath program files. Beneath PALM select your username associated with the install then CASL. Check to see that the files are not set as read-only within the CASL folder on the PC.  Right click on the CASL folder (within the left hand panel) and select properties.  De-select read-only attribute and select apply.  Apply changes to all subfolders and files within CASL.<br /><br />If that does not work, try opening the CDI file(s) using Notepad. Right click on the file and select open. A pop-up screen will ask what to open it with.  Chose &quot;Select from List&quot;.  A list of programs will appear, select NOTEPAD.  Be sure the checkbox below (Always use this to open file) is selected. <br /><br />When the file opens, scroll to the bottom of the file and place the cursor at the very end of the last line.  Without removing are characters that are present, Press the DELETE key on your keyboard several times to remove any extraneous lines or spaces.  Save and close the file. Repeat process for each un-installed CDI file.  <br /><br />Hotsync.  The files should install.	                    ', '1', 'CDB CDI Files Palm', '2007-09-06 07:59:06', '128', '16', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES (NULL, NULL, 'FAA Logo prints in wrong place', 'Support Staff', '<p><span class=\"postbody\"><font size=\"2\">Normally the Form 8710-1 program will ascertain what the setting of your printer is; however, sometimes the correct value must be manually entered. </font></span></p><p><span class=\"postbody\"><font size=\"2\"><br />To do this, start the Form 8710 program and select Settings, then Company Info. In the lower right hand corner, above the OK button, adjust the Print Quality dpi to match that of your default printer. You can obtain the print quality of the printer by going into the proprties section of your printer icon or by referring to the documentation. You can also play with the value to see how they respond. Try 600 or 360 or 150. Remember to press OK before trying to print.</font></span></p>', '2', 'Logo form 8710 337', '2007-04-10 17:51:57', '145', '9', NULL);
REPLACE INTO `perlDesk_kb_entries` (`filetype`, `fileid`, `subject`, `author`, `description`, `catid`, `keywords`, `stamp`, `views`, `id`, `category`) VALUES (NULL, NULL, 'Read Only Atrribute of files', 'Support Staff', '<p>When hotsyncing your Palm version of EFB-Pro and other application with databases onto your Palm device, you encounter a message that certain files can not be copied because they are READ-ONLY.&nbsp; </p><p>Your computer&#39;s operating system (XP or Vista most prominently) is changing the files during the copy to READ ONLY and is part of their security settings. </p><p>Its not an issue with your Palm device or the CAVU application.&nbsp; If you have XP Professional, you can manually change the files back to non-read-only by right clicking on the CASL folder (within C:\\Program Files\\Palm\\&lt;your username folder&gt;), selecting properties and unchecking the read-only attrib, then pressing APPLY.&nbsp; Besure to select &quot;Apply to this folder, subfolders and files&quot;.&nbsp; </p><p>Microsoft is unclear whether you can do this within Home Edition XP. There is a way to do this with the attrib command that should work with Home Edition also.&nbsp; You have to go to RUN, enter CMD and press ENTER.&nbsp; At the prompt type CD\\Program Files\\Palm\\&lt;your username folder&gt;\\CASL. &lt;your username folder&gt; must be determined by using Windows Explorer and looking at the folder names under Palm.&nbsp; It will be a contraction of your hotsyncname. Press ENTER, the entire path should appear before the flashing cursor.&nbsp; Then type attrib -r&nbsp; and press ENTER.&nbsp; Check the properties of one of the files and see if the read-only attrib has been reset to off (the folder itself will remain read-only within properties). Try re-hotsyncning.<br /><br />Here is the Microsoft article&nbsp; http://support.microsoft.com/kb/326549/ <br /><br />	                   </p>', '1', 'read only attrib can not copy files', '2007-08-06 09:14:48', '155', '15', NULL);
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1803', '1', '2715', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1744', '1', '2716', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1989', '1', '2717', '0');
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1973', '1', '2719', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1889', '1', '2720', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1833', '1', '2721', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1981', '1', '2722', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1924', '1', '2723', '1');
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1976', '1', '2725', '1');
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1883', '1', '2727', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1944', '1', '2728', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1866', '1', '2729', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1793', '1', '2730', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1948', '1', '2731', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1825', '1', '2732', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1954', '1', '2733', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1890', '1', '2734', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1784', '1', '2735', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1824', '1', '2736', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1779', '1', '2737', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1970', '1', '2738', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1962', '1', '2739', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1983', '1', '2740', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1879', '1', '2741', '4');
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1980', '1', '2743', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1975', '1', '2744', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1821', '1', '2745', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1762', '1', '2746', '4');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1858', '1', '2747', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1925', '1', '2748', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1765', '1', '2749', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1849', '1', '2750', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1911', '1', '2751', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1869', '1', '2752', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1935', '1', '2753', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1961', '1', '2754', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1763', '1', '2755', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1888', '1', '2756', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1759', '1', '2757', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1885', '1', '2758', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1801', '1', '2759', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1736', '1', '2760', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1730', '1', '2761', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1933', '1', '2762', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1764', '1', '2763', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1856', '1', '2764', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1794', '1', '2765', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1928', '1', '2766', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1737', '1', '2767', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1766', '1', '2768', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1798', '1', '2769', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1838', '1', '2770', '0');
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1822', '1', '2773', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1778', '1', '2774', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1930', '1', '2775', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1850', '1', '2776', '4');
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1839', '1', '2779', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1832', '1', '2780', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1851', '1', '2781', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1742', '1', '2782', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1936', '1', '2783', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1932', '1', '2784', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1755', '1', '2785', '1');
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1955', '1', '2809', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1966', '1', '2810', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1988', '1', '2811', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1806', '1', '2812', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1758', '1', '2813', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1790', '1', '2814', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1743', '1', '2815', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1808', '1', '2816', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1972', '1', '2817', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1969', '1', '2818', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1901', '1', '2819', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1871', '1', '2820', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1740', '1', '2821', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1723', '1', '2822', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1835', '1', '2823', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1968', '1', '2824', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1746', '1', '2825', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1830', '1', '2826', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1971', '1', '2827', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1733', '1', '2828', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1857', '1', '2829', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1923', '1', '2830', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1917', '1', '2831', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1979', '1', '2832', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1982', '1', '2833', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1860', '1', '2834', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1751', '1', '2835', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1872', '1', '2836', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1881', '1', '2837', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1855', '1', '2838', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1909', '1', '2839', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1811', '1', '2840', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1844', '1', '2841', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1882', '1', '2842', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1854', '1', '2843', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1920', '1', '2844', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1965', '1', '2845', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1951', '1', '2846', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1823', '1', '2847', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1939', '1', '2848', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1984', '1', '2849', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1800', '1', '2850', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1964', '1', '2851', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1745', '1', '2852', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1791', '1', '2853', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1802', '1', '2854', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1868', '1', '2855', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1886', '1', '2856', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1845', '1', '2857', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1904', '1', '2858', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1978', '1', '2859', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1749', '1', '2860', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1815', '1', '2861', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1922', '1', '2862', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1937', '1', '2863', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1829', '1', '2864', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1867', '1', '2865', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1906', '1', '2866', '4');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1887', '1', '2867', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1865', '1', '2868', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1739', '1', '2869', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1795', '1', '2870', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1831', '1', '2871', '4');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1876', '1', '2872', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1767', '1', '2873', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1837', '1', '2874', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1907', '1', '2875', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1836', '1', '2876', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1770', '1', '2877', '4');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1896', '1', '2878', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1947', '1', '2879', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1781', '1', '2880', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1990', '1', '2881', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1921', '1', '2882', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1941', '1', '2883', '4');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1841', '1', '2884', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1918', '1', '2885', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1819', '1', '2886', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1782', '1', '2887', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1761', '1', '2888', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1956', '1', '2889', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1873', '1', '2890', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1799', '1', '2891', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1919', '1', '2892', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1926', '1', '2893', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1846', '1', '2894', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1895', '1', '2895', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1726', '1', '2896', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1757', '1', '2897', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1772', '1', '2898', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1945', '1', '2899', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1750', '1', '2900', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1916', '1', '2901', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1729', '1', '2902', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1908', '1', '2903', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1963', '1', '2904', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1847', '1', '2905', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1863', '1', '2906', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1862', '1', '2907', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1903', '1', '2908', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1943', '1', '2909', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1817', '1', '2910', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1807', '1', '2911', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1884', '1', '2912', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1774', '1', '2913', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1728', '1', '2914', '4');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1870', '1', '2915', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1894', '1', '2916', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1950', '1', '2917', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1878', '1', '2918', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1809', '1', '2919', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1898', '1', '2920', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1931', '1', '2921', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1780', '1', '2922', '4');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1893', '1', '2923', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1834', '1', '2924', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1861', '1', '2925', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1891', '1', '2926', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1946', '1', '2927', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1732', '1', '2928', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1938', '1', '2929', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1788', '1', '2930', '4');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1892', '1', '2931', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1960', '1', '2932', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1769', '1', '2933', '4');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1905', '1', '2934', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1725', '1', '2935', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1738', '1', '2936', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1783', '1', '2937', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1752', '1', '2938', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1940', '1', '2939', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1818', '1', '2940', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1760', '1', '2941', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1734', '1', '2942', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1899', '1', '2943', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1985', '1', '2944', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1785', '1', '2945', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1721', '1', '2946', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1880', '1', '2947', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1986', '1', '2948', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1773', '1', '2949', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1724', '1', '2950', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1953', '1', '2951', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1771', '1', '2952', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1753', '1', '2953', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1787', '1', '2954', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1929', '1', '2955', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1776', '1', '2956', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1958', '1', '2957', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1848', '1', '2958', '4');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1864', '1', '2959', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1877', '1', '2960', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1974', '1', '2961', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1814', '1', '2962', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1967', '1', '2963', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1747', '1', '2964', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1952', '1', '2965', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1840', '1', '2966', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1735', '1', '2967', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1859', '1', '2968', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1874', '1', '2969', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1959', '1', '2970', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1754', '1', '2971', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1720', '1', '2972', '0');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1914', '1', '2973', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1812', '1', '2974', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1957', '1', '2975', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1949', '1', '2976', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1977', '1', '2977', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1875', '1', '2978', '3');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1797', '1', '2979', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1786', '1', '2980', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1722', '1', '2981', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1942', '1', '2982', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1741', '1', '2983', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1934', '1', '2984', '1');
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1996', '2', '3021', '1');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('2036', '2', '3022', '2');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('2012', '2', '3023', '1');
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('1901', '2', '3025', '5');
REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('2032', '2', '3026', '1');
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REPLACE INTO `perlDesk_kb_ratings` (`word_id`, `article_id`, `id`, `rating`) VALUES ('2004', '2', '3037', '1');
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REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('6', '4', '2007-07-07', '478');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('7', '2', '2007-07-08', '479');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('1', '1', '2007-07-08', '480');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('4', '1', '2007-07-08', '481');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('8', '1', '2007-07-08', '482');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('13', '1', '2007-07-08', '483');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('10', '2', '2007-07-09', '484');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('4', '2', '2007-07-09', '485');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('12', '1', '2007-07-09', '486');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('7', '2', '2007-07-09', '487');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('1', '1', '2007-07-09', '488');
REPLACE INTO `perlDesk_kb_stats` (`article_id`, `number`, `date`, `id`) VALUES ('2', '2', '2007-07-10', '489');
REPLACE INTO `perlDesk_kb_stats` (