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Start a Remote Assistance Session

This section explains initiating Remote Assistance via e–mail to the CAVU Companies Helpdesk.

You must use Outlook Express as your mail server to use this service.

To initiate Remote Assistance

1. Click Start button on desktop, and then click Help and Support to open the Help and Support Services page.
2. Click Invite a friend to connect to your computer with Remote Assistance. This is located under the Ask for assistance heading. The opening page of the Remote Assistance wizard appears.
3. Click Invite someone to help you

 then enter the e–mail address forum@cavucompanies.com.  (Do not use the Windows Messenger Box)

Click Invite this person.

The E–mail an invitation page appears.

4. Enter your name, and then type a message summarizing your problem. Click Continue. Set the expiration time and

enter cavu1111 for the password. (note lower case)

 

5. Click Send Invitation, as shown below.

Remote Assistance – – E–Mail an Invitation Page

Note: You must use the password cavu1111.

The wizard confirms that the invitation was sent successfully.

CAVU Companies will accept the invitation (during normal business hours) and initiate Remote Assistance within the hour.

You must be present to accept the RemoteAssist session from CAVU Companies.

 

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Questions or problems regarding this web site should be directed to Forum@cavucompanies.com.
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All information
given will be used by CAVU only. This information will not be shared or sold to any other entity

Last modified: 11/24/09.