Customer Support -- Bugs

This section explains initiating Remote Assistance via e–mail to the CAVU Companies Helpdesk.

You must use Outlook Express as your mail server to use this service.

To initiate Remote Assistance

1.	Click Start button on desktop, and then click Help and Support to open the Help and Support Services page.
2.	Click Invite a friend to connect to your computer with Remote Assistance. This is located under the Ask for assistance heading. The opening page of the Remote Assistance wizard appears.
3.	Click Invite someone to help you then enter the e–mail address forum@cavucompanies.com. (Do not use the Windows Messenger Box) Click Invite this person. The E–mail an invitation page appears.
4.	Enter your name, and then type a message summarizing your problem. Click Continue. Set the expiration time and enter cavu1111 for the password. (note lower case)
5.	Click Send Invitation, as shown below. Note: You must use the password cavu1111.

The wizard confirms that the invitation was sent successfully.

CAVU Companies will accept the invitation (during normal business hours) and initiate Remote Assistance within the hour.

You must be present to accept the RemoteAssist session from CAVU Companies.

Start a Remote Assistance Session